About The Role:
- Lead and oversee all Front Office operations, creating exceptional guest experiences and ensuring alignment with brand standards
- Take ownership of the day-to-day performance of the Front Office, driving operational excellence and team engagement
- Drive continuous improvement across guest satisfaction, colleague experience and financial performance
- Champion key performance metrics, including RPS, NPS, loyalty programme enrolments and upselling initiatives
- Ensure seamless guest arrivals and departures through effective room allocation, planning and front desk leadership
- Work closely with the Reservations team to optimise inventory, maximise yield and support commercial outcomes
- Deliver personalised guest experiences by managing VIP arrivals, group movements and special requests
- Oversee Front Office systems, reporting and operational processes, ensuring accuracy and efficiency
- Prepare forecasts and reporting, ensuring compliance with financial, audit and operational requirements
- Lead, coach and develop a high-performing team while embedding Accor's Heartist values and culture
- Foster a positive, collaborative and guest-focused team environment
- Ensure all emergency communication and safety procedures are understood, maintained and followed
About You:
- You'll have a minimum of two years' experience leading a front office team as a Front Office Manager, or in a comparable hospitality leadership role
- A solid foundation in hotel operations, backed by at least five years' experience within Front Office
- Strong operational knowledge of Front Office procedures and Opera PMS
- Experience in forecasting, budgeting, and revenue management principles
- Demonstrated ability to manage rosters and labour costs while maintaining service excellence
- A confident and approachable leader who can motivate, engage and inspire high-performing teams
- Exceptional communication skills, with a passion for coaching and developing others
- Calm under pressure, solutions-focused, and committed to delivering outstanding guest experiences
- Highly organised, tech-savvy, and driven by continuous improvement and efficient ways of working
- Flexibility to work a variety of shifts, including weekends, evenings and public holidays
What is in it for you?
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- “Learn Your Way” with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training
- Be part of a dynamic hotel environment with a supportive and fun team
- Recognition of service anniversaries and Accor Tenure Milestones
We are unable to provide sponsorship for this role, so Australian working rights are required.