Technical Support Engineer.

Your Role

Join Megaport, a global leader in Network as a Service (NaaS), as we continue to expand. We’re looking for a Technical Support Engineer with a background in networking who is passionate about helping customers and solving technical problems.

You’ll be the first point of contact for our customers, helping resolve technical and account-related issues via phone and web-based support. This is a dynamic, high-growth opportunity to work on real-world networking challenges while collaborating with teams around the world.

You’ll work independently, think creatively to resolve issues, and provide exceptional customer service. This role is ideal for someone looking to grow their career in a global tech company with a strong engineering culture and supportive team environment.

What You’ll Be Doing

Provide Technical Support and General Enquiry Customer Service via phone, email, and live chat.

Meet or exceed support targets (KPIs and SLAs).

Adhere to operating procedures and policies

Accurately document all support activities using internal systems.

Troubleshoot network, portal, and account-related issues using provided tools.

Focus on resolving issues at first contact and keep customers informed.

Spot opportunities to help customers improve their services.

Collaborate with vendors, suppliers, and internal teams to resolve cases.

Clearly communicate and escalate unresolved technical issues.

Support inbound sales and general inquiries.

Think creatively to deliver the best outcome for each customer.

What We Are Looking For

Proven experience in logical networking troubleshooting and solving networking-related issues (three years minimum).

Studied or completed a degree in IT, Networking, or a related field.

Fluent in English, both written and verbal.

Strong customer service skills.

Able to work independently and collaborate with global teams.

Detail-oriented, organised, and focused on delivering high-quality results.

Eager to learn and grow in a fast-paced tech environment.

Networking certifications (CCNA, CCNP, CWNA, etc.) are a plus.

Working Hours

• Office-based role: Sector 26, Gurgaon Delhi, Gurugram, Haryana 
• Schedule: 8.5 hours per shift
• You will be scheduled to work on weekends, public holiday and night shifts in a rotating cycle
• Working visits to the Locations which are under your responsibility for meeting partners, vendors, team, checking the quality of the network
• 90-day notice period for resignation after the trial period
• Working exclusively for Extreme Infocom Pvt. Ltd. and not for any other companies.

What We Offer

• *Subject to the internal policies of Megaport, which may be updated from time to time*:
• Family health insurance according to complany policy
• A motivated team combining industry experts and emerging talent.
• Recognition programs – including Legend and Kudos Awards.