Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for defining an architectural vision and solution that supports the strategic outcomes of the Business' Products and Services. Key responsibilities include defining the target operating environment, designing for client resiliency, assisting with solution design, and defining non-functional requirements. Job expectations include working with stakeholders and service providers aligned to the Business' strategic objectives, evaluating the impact of strategic design decisions, and contributing to the architecture roadmap. Responsibilities: Works across the business, operations and technology to create the solution intent and architectural vision for complex solutions and prioritize functional and non-functional requirements into a technology backlog to enable the technology roadmap and functionality to support evolving capabilities and services Contributes to the creation of the architecture roadmap of defined domains (Business, Application, Data, and Technology) in support of the product roadmap and the development of best practices including standardized templates Clarifies the architecture, assists with system design to support implementation, and provides solution options to resolve any architectural impediments Facilitates solution driven discussions, leads the design of complex architectures, and finds creative solutions through knowledge of domain, practical experiments, and proof of concepts while ensuring architecture is flexible, modular, and adaptable Educates team members on the technology practices, standardization strategies, and best practices to create innovative solutions Supports the team as needed to select the technology stack required for solutions and helps select preferred technology products Performs design and code reviews to ensure all non-functional requirements are sufficiently met (for example, security, performance, maintainability, scalability, usability, and reliability) Works across the business, operations and technology to create the solution intent and architectural vision for complex solutions and prioritize functional and non-functional requirements into a technology backlog to enable the technology roadmap and functionality to support evolving capabilities and services Contributes to the creation of the architecture roadmap of defined domains (Business, Application, Data, and Technology) in support of the product roadmap and the development of best practices including standardized templates Clarifies the architecture, assists with system design to support implementation, and provides solution options to resolve any architectural impediments Facilitates solution driven discussions, leads the design of complex architectures, and finds creative solutions through knowledge of domain, practical experiments, and proof of concepts while ensuring architecture is flexible, modular, and adaptable Educates team members on the technology practices, standardization strategies, and best practices to create innovative solutions Supports the team as needed to select the technology stack required for solutions and helps select preferred technology products Performs design and code reviews to ensure all non-functional requirements are sufficiently met (for example, security, performance, maintainability, scalability, usability, and reliability) Required Qualifications: 5-8 years of experience in data architecture, with at least 3-5 years of hands-on experience specifically with ServiceNow. Strong experience in data modeling, database design, and management of data systems. Proficient in ServiceNow data schema and architecture, including tables, fields, and relationships. Expertise in ServiceNow IntegrationHub, REST, SOAP APIs, and other integration tools. Solid knowledge of relational databases (e.g., MySQL, MS SQL) and NoSQL databases. Experience with enterprise data warehouse, reporting and visualization solutions (e.g. Snowflake, Teradata, Tableau) Familiarity with ServiceNow modules like ITSM, ITOM, and HR Service Delivery. Strong understanding of data governance, data privacy, and security protocols. Strong knowledge of data quality, correctness and completeness related metrics and controls Knowledge of industry best practices for data management and integration. Analytical Problem-Solving Skills: Excellent problem-solving and analytical abilities to troubleshoot data issues and implement effective solutions. Strong verbal and written communication skills, with the ability to work effectively with both technical and non-technical stakeholders. Ability to lead and mentor junior team members. Desired Qualifications: ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) certifications. Experience with ServiceNow Performance Analytics or other BI/analytics platforms. Familiarity with Agile/Scrum development methodologies. Skills: Analytical Thinking Architecture Result Orientation Solution Design Technical Strategy Development Application Development Collaboration Data Management DevOps Practices Risk Management Other Shift: 1st shift (United States of America) Hours Per Week: 40 Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe. Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency

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