Principal Responsibilities: • Develops customer contact and is responsible for providing technical support and customer solutions for the organization’s products and/or services via telephone or through written or Internet-based applications • Responsible for building and maintaining relationships with both current and prospective customers throughout the sales cycle • Provides pre and post-sales technical support for the development and implementation of complex scientific and technological products/applications/solutions • Must be able to identify all technical issues with associated customer accounts and ensure customer satisfaction through all stages of the sales process • Works with other members of the sales team as well as R&D, engineering and marketing to define complex customer technical requirements and ensure they are built into product specifications • Works directly with prospective customers/users to demonstrate complex technical aspects of the product applications/solutions as well as product performance Required Skills: • Bachelor's degree or equivalent experience required • 2+ years of related experience required Physical Demands & Working Conditions: • Operates in a professional office environment • Perform activities such as sitting, standing, or typing for extended periods of time • Regularly requires good manual dexterity and coordination • Must be able to communicate information and ideas so others will understand • Must be able to exchange accurate information • Constantly operates a computer and other office productivity machinery Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing. MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business. MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [email protected] . If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role At MKS, it's all about courage, big ideas, and a serious passion for innovation. Winning here is about exploring possibilities, taking action, and solving our customers’ toughest challenges. It's not just a job – it's what you make of it. While you shape your role and make it unique, we invest in you with on-the-job and formal training, as well as educational assistance. Curiosity is key at MKS - ask questions, own your path. Our success comes from celebrating the unique skills, diverse perspectives, and lived experience of employees from over 100 countries. The goal is to make sure that everyone feels that they belong. Diversity isn't just a nice-to-have; making sure everyone feels included is a big deal for us. Our group of ~10,000 employees serves semiconductor manufacturing, electronics and packaging, and specialty industrial markets. With over 3,800 patents, our products are enabling advancements in 5G, renewable energy & storage, artificial intelligence, cloud technology, and big data. We're the behind-the-scenes support for some amazing technology. MKS Inc enables technologies that transform our world. MKS Instruments Product Overview

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