This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Specialist, Customer Acquisition – Trilingual based in Brazil.
In this full-time opportunity, you will play a key role in driving customer acquisition, strengthening customer relationships, and generating revenue through sales and contract renewals. You will engage with prospective and existing customers primarily through outbound calls and email, identifying their needs and presenting tailored solutions. Working in a fast-paced, target-driven environment, you will combine persuasive communication with product knowledge to convert leads, overcome objections, and retain customers. You will also contribute to sales forecasting, customer satisfaction, and the continuous improvement of the customer experience. Collaborating closely with your team and Sales Manager, you will help achieve individual and collective sales goals. This role is ideal for a commercially minded professional who thrives on customer interaction, enjoys solving problems, and can communicate confidently in Portuguese, English, and Spanish.
Accountabilities
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Drive customer acquisition and sales: Engage prospective customers through high-volume outbound calls and emails, identify opportunities, qualify leads, and convert prospects into customers.
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Promote products and services: Develop a strong understanding of product features, benefits, and technical capabilities to present relevant solutions based on customer needs.
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Manage renewals and customer retention: Support contract renewals, address customer concerns, overcome objections, and resolve barriers to product adoption and satisfaction.
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Achieve sales targets: Work toward individual and team sales quotas, contribute to revenue growth, and identify opportunities to expand customer relationships.
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Maintain accurate sales forecasts: Prepare and provide reliable weekly, monthly, and quarterly sales forecasts to support planning and performance monitoring.
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Manage customer interactions: Handle a high volume of daily customer contacts professionally, ensuring clear communication and a positive experience throughout the sales process.
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Maintain CRM records: Keep customer relationship management systems updated with accurate information, interaction histories, lead status, and sales activity.
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Support customer success initiatives: Conduct customer health checks, qualify leads, gather customer feedback, and represent the voice of the customer to help improve products and services.
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Collaborate with the sales team: Work closely with colleagues and the Sales Manager to achieve performance objectives, address challenges, and maintain consistent service quality.
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Adapt to changing business needs: Learn new technologies, use customer and sales data effectively, and respond to competitive pressures and evolving customer expectations.
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Relevant experience: At least 2 years of experience in sales, customer service, customer acquisition, or a related customer-facing role.
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Trilingual communication skills: Professional proficiency in Brazilian Portuguese, English, and Spanish, with the ability to communicate effectively with customers across all three languages.
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Sales performance: Demonstrated success in achieving individual sales targets, contributing to team quotas, and meeting commercial performance goals.
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Outbound sales experience: Experience managing high volumes of customer calls and email outreach, ideally in a target-driven sales environment.
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Customer engagement and persuasion: Strong interpersonal, negotiation, and objection-handling skills, with the ability to communicate product value and build customer trust.
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Problem-solving abilities: A proactive approach to identifying customer needs, addressing concerns, overcoming obstacles, and recommending appropriate solutions.
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Technology proficiency: Excellent knowledge of Microsoft Office applications and the ability to learn new technologies, systems, and data-driven tools quickly.
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CRM experience: Familiarity with Salesforce or similar customer relationship management platforms, including maintaining accurate customer records and tracking sales activity.
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Organizational skills: Ability to manage multiple customer interactions, prioritize tasks, maintain accurate documentation, and meet deadlines in a fast-paced environment.
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Teamwork and accountability: A collaborative mindset, strong time management, and the ability to work independently while contributing to shared sales objectives.
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Work environment adaptability: Experience working remotely or a willingness to adapt to a home-based work arrangement, where applicable.
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Full-time employment: A full-time opportunity in a customer acquisition and sales-focused role.
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Location: Based in São Paulo, Brazil, with the potential for a home-based work arrangement depending on operational requirements.
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Professional development: Opportunities to strengthen sales, negotiation, customer relationship management, and multilingual communication skills.
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Collaborative environment: Work alongside a sales team and management to achieve shared goals and develop customer-focused solutions.
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Performance-driven experience: Build commercial expertise through customer acquisition, lead conversion, contract renewals, and sales performance management.
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Compensation and additional benefits: Salary, commissions or performance incentives, healthcare coverage, paid leave, equipment provisions, and other benefits are not specified in the available job description and should be confirmed during the recruitment process.