Payroll Support Analyst.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Payroll Support Analyst based in Brazil.

As a Payroll Support Analyst, you will help ensure accurate, timely, and reliable payroll operations while delivering responsive support to employees and managers. You will contribute to key payroll activities, including employee data updates, timekeeping validation, payment processing, and routine reconciliations. Acting as the first point of contact for payroll-related inquiries, you will manage support cases, investigate routine issues, and ensure requests are resolved within established service levels. You will work with payroll systems and service management tools while maintaining strict confidentiality and compliance with internal procedures. The role requires strong attention to detail, numerical accuracy, and the ability to manage sensitive information in a deadline-driven environment. You will also support reporting and audit activities, helping strengthen payroll processes and the overall employee experience.

Accountabilities

• Process assigned payroll activities, including new hires, terminations, employee status changes, direct deposit elections, and tax withholding updates.

• Review and validate timekeeping records to ensure completeness and accuracy, following up with managers regarding missing, late, or unapproved timesheets.

• Enter and verify additional payments, including bonuses, commissions, retroactive pay, shift differentials, and reimbursements.

• Calculate and process manual and off-cycle payments, including final payments in accordance with applicable termination requirements.

• Process and monitor wage garnishments, child support orders, and tax levies, ensuring timely remittances to relevant agencies.

• Manage Tier 1 payroll support requests through the ServiceNow ticketing platform, responding to inquiries about pay, taxes, direct deposits, timekeeping, and pay statements.

• Monitor and prioritize incoming cases to ensure timely handling in accordance with established service level agreements.

• Resolve routine payroll issues using standard procedures and knowledge base resources, escalating complex cases with complete documentation when necessary.

• Maintain accurate case records, provide timely updates, follow up on outstanding requests, and confirm resolution before closing cases.

• Maintain payroll documentation and employee records in accordance with retention policies and internal controls.

• Support quarterly and year-end payroll activities, including tax form verification and distribution.

• Follow established operating procedures, identify process gaps or exceptions, and communicate potential improvements to management.

Requirements:

• 2–5 years of experience in payroll, accounting, human resources operations, or a similar analytical support role.

• Knowledge of applicable government wage and hour regulations.

• Experience using major payroll and human capital management platforms, such as Oracle, ADP, UKG, Paycom, or Dayforce.

• Proficiency in Microsoft Excel, including lookup functions, pivot tables, sorting, and filtering.

• Experience managing support cases or tickets through a service management platform; ServiceNow experience is strongly preferred.

• Strong numerical accuracy and attention to detail, particularly when handling high volumes of payroll data.

• Excellent time management skills and the ability to meet strict payroll deadlines.

• Clear written and verbal communication skills, with the ability to assist employees and managers at different organizational levels.

• Customer-focused approach and professionalism when handling sensitive payroll matters.

• Structured problem-solving skills and the ability to investigate routine discrepancies.

• Efficient data entry skills and adaptability when learning new systems and processes.

• High levels of discretion, integrity, and commitment to protecting confidential information.

• Associate degree in Accounting, Finance, Business Administration, Human Resources, or a related field is preferred; equivalent education and experience may also be considered.

• Experience supporting multi-state payroll operations is an advantage.

• Familiarity with electronic timekeeping platforms such as UKG WFC, UKG Dimensions, or ADP eTime & Attendance is desirable.

• Understanding of integrations between HRIS and payroll systems, general ledger platforms, and benefits systems is a plus.

• Previous experience with ServiceNow HR Service Delivery, including case templates and knowledge base resources, is preferred.

Benefits:

• Full-time employment.

• Remote work opportunity.

• Opportunity to develop expertise in payroll operations and human resources systems.

• Exposure to established payroll processes, service management platforms, and internal control practices.

• Opportunities to build skills in payroll compliance, case management, and process improvement.