Manager, Financial Operations.

Accountabilities

• Lead, mentor, and develop a team of Financial Operations Specialists responsible for payroll funding, direct deposit transmissions, and payment exception processing.

• Oversee end-to-end settlement operations across multiple payment networks, including Same-Day ACH, Standard ACH, wire transfers, RTP, and FedNow.

• Ensure all banking and payment processing deadlines are met to support timely payroll disbursements.

• Monitor account balances, debit settlements, credit batches, and intraday clearing files to maintain accurate and reliable fund flows.

• Manage ACH returns, credit reversals, payment trace requests, payroll adjustments, insufficient-funds cases, and disputes.

• Implement proactive fraud prevention, exposure monitoring, and risk mitigation controls across payroll funding and disbursement workflows.

• Act as the senior escalation point for high-value funding failures, emergency payroll runs, banking outages, and payment transmission disruptions.

• Maintain daily three-way reconciliations across client payroll records, internal ledger balances, and bank statements.

• Collaborate with Treasury and Corporate Accounting to monitor settlement float, collateral accounts, and clearing reserves.

• Establish and enforce operational controls, including maker-checker procedures, dual authorization, and audit trails, in alignment with SOX, SOC 1/SOC 2, and NACHA requirements.

• Partner with Product and Engineering teams to automate manual workflows, improve operational tools, and increase straight-through processing rates.

• Conduct root-cause analyses of recurring transaction failures, processing delays, and banking API issues, implementing corrective actions to improve reliability.

• Maintain relationships with banking partners and payment processors to optimize settlement timelines, clearing speeds, and transaction costs.

• Track operational performance through service-level agreements, error rates, resolution times, and other relevant metrics, while continuously improving team effectiveness.

Requirements

• At least 5 years of experience in financial operations, treasury operations, payment operations, or payroll operations, including 2 or more years managing operational teams.

• Strong knowledge of domestic payment networks, including NACHA rules, ACH clearing cycles, return codes, wire transfers, and real-time payment systems.

• Previous experience in payroll services, payroll software, professional employer organizations (PEOs), merchant processing, or B2B embedded fintech platforms.

• Proven ability to manage high-volume, time-sensitive operational workflows while consistently meeting strict service-level requirements.

• Solid understanding of ledger accounting, bank statement reconciliation, settlement timing differences, and financial transaction controls.

• Experience working with bank APIs, SFTP-based payment batching, or modern financial ledger systems.

• Proficiency in developing operational dashboards, monitoring performance metrics, and investigating transaction anomalies.

• Ability to make sound, timely decisions during high-pressure situations, including banking outages, funding failures, and settlement delays.

• Demonstrated leadership and coaching skills, with the ability to establish clear expectations, promote accountability, and support team development.

• Bachelor's degree in Accounting, Finance, Business, or a related field, or equivalent practical experience.

• Strong analytical, organizational, and problem-solving skills, with exceptional attention to detail.

• Clear written and verbal communication skills and a customer-service-oriented approach when working with internal and external stakeholders.

• Ability to manage competing priorities, respond proactively to operational challenges, and work independently in a remote environment.

• A proactive, resilient, dependable, and collaborative mindset, with the ability to learn quickly and adapt to evolving processes.

• Professional certifications such as Accredited ACH Professional (AAP), Certified Treasury Professional (CTP), or Fundamental Payroll Certification (FPC) are advantageous.

Benefits

• Salary: Base salary of $90,000–$100,000 per year, with final compensation based on experience, expertise, and other relevant factors.

• Performance-based compensation: Bonus opportunities and stock options, in addition to base salary.

• Remote flexibility: Fully remote work within the United States, with the option to work from the Atlanta headquarters for candidates based in the local metropolitan area.

• Paid time off: Four weeks of paid time off, in addition to paid holidays.

• Health coverage: Medical, dental, and vision insurance.

• Financial protection: Short-term disability, long-term disability, and life insurance.

• Family support: Fertility benefits and parental leave.

• Retirement planning: 401(k) plan with a company match.

• Professional growth: Opportunities to develop leadership capabilities and advance your career in a growing financial technology environment.

• Mission-driven culture: Work in a customer-focused setting that emphasizes service, transparency, operational excellence, and continuous improvement.