Investment Specialist, Mutual Funds.

Accountabilities

• Support customers primarily through inbound calls, with occasional outbound calls to identify opportunities, strengthen relationships, and enhance the overall client experience.

• Build and maintain trusted customer relationships by understanding individual financial circumstances, investment objectives, and long-term goals.

• Provide professional investment sales and service support, including new account onboarding, mutual fund transactions, and term investment services.

• Assess customer needs through thoughtful conversations and recommend relevant investment products and solutions aligned with their financial objectives and risk profiles.

• Work toward established sales and performance targets while maintaining a strong focus on customer satisfaction and responsible investment recommendations.

• Manage customer requests from beginning to end, including preparing documentation, processing transactions, resolving inquiries, and escalating complex situations when necessary.

• Maintain up-to-date knowledge of financial markets, investment products, industry developments, promotional offers, customer needs, and regulatory requirements.

• Communicate investment-related information clearly and confidently, helping customers make informed decisions about their financial futures.

• Protect confidential customer and organizational information by following internal policies, procedures, and applicable privacy regulations.

• Ensure compliance with Anti-Money Laundering (AML), terrorist financing prevention, Financial Consumer Agency of Canada (FCAC), and other relevant regulatory requirements.

• Identify, assess, and report suspicious activities while making sound, risk-informed decisions in line with established risk management frameworks and risk appetite.

• Adapt to evolving business priorities and take on additional responsibilities to support customer needs and operational objectives.

Requirements:

• Typically 2–3 years of relevant professional experience in investment services, wealth management, financial services, or a related customer-facing role.

• High school diploma or equivalent; a post-secondary degree in a relevant field is preferred. An equivalent combination of education and professional experience may also be considered.

• Completion of the Canadian Securities Course (CSC) or Investment Funds in Canada (IFIC) course, or relevant IIROC licensing as an Investment Representative.

• Good understanding of mutual funds, term investments, investment products, and wealth management services.

• Familiarity with financial markets, competitive industry trends, and investment product offerings.

• Knowledge of investment brokerage products and services, including online investment platforms.

• Basic understanding of risk management, regulatory compliance, privacy requirements, and financial services industry standards.

• Strong verbal and written communication skills, with the ability to explain investment concepts clearly and adapt communication to different customer needs.

• Excellent interpersonal and relationship-building skills, with a genuine commitment to delivering high-quality customer service.

• Strong sales and consultative skills, including the ability to identify customer needs and recommend appropriate solutions.

• Good organizational and time management abilities, with the capacity to manage multiple customer requests and priorities effectively.

• Analytical and problem-solving skills, with sound judgment and attention to detail when handling financial transactions and customer inquiries.

• Collaborative mindset and ability to contribute positively to a remote, team-oriented working environment.

• Customer-focused, proactive, and motivated by helping individuals achieve their financial objectives.

Benefits:

• Competitive annual salary ranging from CAD 40,500 to CAD 80,000, depending on location, qualifications, skills, and experience.

• Potential commission structure and performance-based incentives, depending on the compensation arrangement.

• Additional discretionary bonuses and other rewards may be available.

• Comprehensive health insurance coverage.

• Accident and life insurance.

• Retirement savings plans.

• Tuition reimbursement and opportunities for continued education.

• Ongoing training, coaching, and professional development opportunities.

• Fully remote working arrangement across eligible Canadian provinces.

• Monday-to-Friday schedule, with working hours between 8:00 AM and 8:00 PM EST.

• Supportive and collaborative team environment.

• Opportunities to develop expertise in wealth management, investment products, and client advisory services.

• Career growth opportunities within the financial services and investment industry.

• Inclusive and accessible workplace with reasonable accommodations available throughout the recruitment process.