HRSS Associate.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an HRSS Associate based in India.

Join a globally focused HR services team dedicated to delivering efficient, reliable, and compliant human resources support to employees and clients worldwide. As an HR Shared Services Associate, you will play a key role in managing employee queries and supporting essential HR processes throughout the employee lifecycle. You will contribute to onboarding, offboarding, payroll coordination, benefits administration, and employee data management. Working with HRIS platforms and cross-functional teams, you will help maintain accurate records, streamline workflows, and ensure compliance with employment policies and regulations. Your work will directly contribute to a smooth employee experience and consistent service delivery across international markets. This opportunity is ideal for an organised, proactive HR professional who enjoys problem-solving and working in a collaborative, multicultural environment. The role offers remote flexibility, opportunities for professional development, and exposure to global HR operations.

Accountabilities

• HR Query Management: Handle and resolve HR-related queries from employees and clients, ensuring timely responses, accurate information, and effective solutions.

• Employee Lifecycle Administration: Support end-to-end employee lifecycle activities, including onboarding, offboarding, employment contracts, payroll coordination, and benefits administration.

• HR Compliance: Ensure HR processes comply with applicable regional and local employment regulations, internal policies, and established standard operating procedures.

• Employee Records Management: Maintain accurate, complete, and up-to-date employee information within Human Resources Information Systems (HRIS) and other relevant platforms.

• Reporting and Analytics: Prepare and maintain HR reports, trackers, and dashboards to monitor key performance indicators (KPIs), identify trends, and support data-driven decision-making.

• Cross-Functional Collaboration: Coordinate with payroll, benefits, and other internal teams to resolve employee queries, address operational challenges, and maintain seamless HR service delivery.

• Process Improvement: Identify opportunities to simplify workflows, improve operational efficiency, strengthen compliance, and enhance the overall employee experience.

• Service Quality and Organisation: Prioritise daily tasks, manage multiple requests effectively, and maintain high standards of accuracy, responsiveness, and service quality in a dynamic remote environment.

Requirements

• Professional Experience: At least 2 years of experience in global HR shared services within a multinational organisation, preferably in a client-facing or international service delivery role.

• HR Knowledge: A solid understanding of HR operations, employee lifecycle management, and core processes such as onboarding, offboarding, payroll, and benefits administration.

• HRIS Expertise: Familiarity with HR information systems such as Workday or SAP, with the ability to maintain employee data and navigate digital HR workflows.

• Technical Skills: Good working knowledge of Microsoft Excel, PowerPoint, SharePoint, and Smartsheet for data management, reporting, documentation, and collaboration.

• Communication Skills: Strong written and verbal communication skills, with the ability to respond professionally to employee and client queries and explain HR processes clearly.

• Analytical and Problem-Solving Abilities: Capacity to investigate issues, identify practical solutions, and handle sensitive employee information with accuracy and discretion.

• Organisation and Attention to Detail: Strong planning and prioritisation skills, with the ability to manage multiple requests, maintain accurate records, and meet deadlines.

• Adaptability and Initiative: A proactive, detail-oriented mindset and the ability to work independently, respond to changing priorities, and thrive in a fast-paced environment.

• Teamwork and Collaboration: Ability to work effectively with colleagues across HR, payroll, benefits, and other functions in a geographically distributed organisation.

Benefits

• Remote Work Flexibility: Work remotely from India, with flexibility to organise your schedule around personal commitments while maintaining high performance.

• Competitive Leave Package: Access to a competitive leave policy, including paid bonding leave for eligible family-related occasions.

• Paid Volunteer Leave: Two paid days off annually to support charitable causes and community initiatives.

• Annual Incentive Opportunities: Eligibility for an annual corporate bonus scheme or sales incentive plan, subject to the applicable programme.

• International Exposure: Collaborate with colleagues and stakeholders across countries, cultures, and global markets.

• People-Centred Culture: Work in a supportive environment that values employee wellbeing, recognises contributions, and encourages ideas and collaboration.

• Learning and Development: Access to two learning platforms to support continuous learning, professional development, and career growth.

• Career Progression: Opportunities to expand your HR expertise and develop your career within a global workforce services environment.