This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Support Engineer based in the United States.
The Field Support Engineer will provide hands-on technical expertise for mission-critical customer environments, specializing in Red Hat OpenShift, Kubernetes, Linux administration, and cloud-native infrastructure. This role combines advanced systems engineering with direct customer support, ensuring the reliability, security, and performance of complex enterprise platforms. You will manage cluster operations, support virtualized and containerized workloads, and troubleshoot infrastructure spanning servers, storage, networking, and virtualization technologies. Working closely with customers, internal engineering teams, and technology partners, you will resolve complex technical issues and drive effective root-cause analysis. You will also contribute to datacenter deployments, platform validation, automation, and operational readiness in environments where reliability and security are essential. This opportunity is ideal for an experienced engineer who enjoys solving challenging infrastructure problems, working independently, and serving as a trusted technical advisor in customer-facing environments.
Accountabilities
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Serve as the primary onsite technical expert for Red Hat OpenShift and Kubernetes platforms within customer environments.
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Manage cluster operations, including upgrades, patching, lifecycle management, performance monitoring, maintenance, and troubleshooting.
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Support OpenShift Virtualization (KubeVirt) environments running both virtual machines and containerized workloads.
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Troubleshoot enterprise infrastructure across Linux servers, storage platforms, virtualization technologies, and networking systems.
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Conduct root-cause analyses of complex technical incidents and coordinate resolution with internal engineering teams and external technology partners.
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Deploy, configure, and support solutions using Red Hat Advanced Cluster Management (ACM), GitOps methodologies, and ArgoCD.
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Support datacenter deployments, hardware integration, platform testing, validation, and operational readiness activities.
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Maintain infrastructure reliability, security compliance, technical documentation, and standardized support procedures.
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Provide technical guidance to customers, recommend operational best practices, and help optimize infrastructure performance.
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Work independently to diagnose and resolve technical challenges while serving as a senior technical authority within customer environments.
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Support customer activities, training sessions, and periodic corporate meetings, with limited travel as required.
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At least 5 years of experience in enterprise infrastructure support, cloud-native platforms, systems engineering, field engineering, or a related technical discipline.
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Strong hands-on experience administering and supporting Red Hat OpenShift and Kubernetes environments.
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Advanced Linux administration skills, preferably with Red Hat Enterprise Linux (RHEL).
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Experience supporting enterprise virtualization, storage systems, networking infrastructure, and server environments.
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Strong understanding of Kubernetes networking and enterprise network technologies, including load balancing, routing, switching, and VLANs.
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Demonstrated ability to troubleshoot complex distributed systems and resolve infrastructure and platform issues.
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Experience with GitOps methodologies, ArgoCD, Infrastructure as Code, and automation frameworks.
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Strong analytical and problem-solving capabilities, with the ability to conduct root-cause analysis and manage technical incidents effectively.
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Excellent customer-facing communication skills and the ability to explain technical issues and recommendations clearly.
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Ability to work independently, prioritize competing technical issues, and make sound decisions in demanding customer environments.
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Experience with OpenShift Virtualization (KubeVirt) and Red Hat Advanced Cluster Management (ACM) is an advantage.
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Relevant certifications, such as Certified Kubernetes Administrator (CKA), Red Hat Certified System Administrator (RHCSA), or Red Hat Certified OpenShift Administrator (EX280), are desirable.
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Experience supporting secure, highly regulated, or government environments is beneficial.
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Familiarity with telecommunications technologies, including Cloud-Native Network Functions (CNFs), Virtual Network Functions (VNFs), LTE, or 5G networks, is an asset.
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U.S. citizenship is required.
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Must reside in or be able to commute to the Kansas City metropolitan area.
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Must be able to obtain and maintain customer-required security authorizations and facility access.
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Must be available for limited travel related to training, customer engagements, and periodic corporate meetings.
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Work arrangement: Remote position within the United States, with a requirement to reside in or commute to the Kansas City metropolitan area for customer support needs.
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Technical career development: Opportunity to work with advanced cloud-native infrastructure, Kubernetes, OpenShift, and enterprise systems.
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Complex technical challenges: Exposure to mission-critical environments requiring sophisticated troubleshooting, platform reliability, and infrastructure expertise.
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Cross-functional collaboration: Work alongside experienced engineering professionals, customers, and technology partners.
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Customer impact: Contribute to secure, reliable technology platforms supporting critical investigative and security operations.
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Travel: Limited travel for training, customer activities, and periodic corporate meetings.
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Compensation and additional benefits: Salary, healthcare coverage, retirement plans, paid time off, and other employment benefits were not specified in the provided job description and should be confirmed during the recruitment process.