Customer Experience Operations.

Accountabilities

• Own cross-functional initiatives that improve the expert experience across onboarding, support, payments, and project matching.

• Coordinate stakeholders across Engineering, Operations, Product, Talent Success, and other relevant teams to establish priorities, conduct check-ins, remove blockers, and ensure deadlines are met.

• Identify recurring challenges and friction points through expert feedback, support tickets, and operational data.

• Translate findings into clear, prioritized action plans and collaborate with relevant teams to implement effective solutions across time zones.

• Design, implement, and maintain lightweight processes, dashboards, playbooks, and workflows that improve operational efficiency without unnecessary complexity.

• Leverage AI tools and automation to streamline repetitive tasks, summarize feedback, document processes, and accelerate project and sprint execution.

• Monitor workstream progress, identify potential risks, and communicate updates, dependencies, and recommendations clearly to product managers and leadership.

• Drive continuous improvement by evaluating outcomes, identifying operational gaps, and refining processes to support a better expert experience.

Requirements

• Experience founding or operating a startup, or working in a high-ownership role in operations, product operations, chief-of-staff functions, or a related field.

• Demonstrated ability to take initiative, manage complex workstreams, and deliver results in a fast-moving environment.

• Strong cross-functional coordination and stakeholder management skills, with the ability to influence engineers, operators, and other stakeholders without formal authority.

• Practical proficiency with AI tools, such as Claude, AI agents, and automation platforms, with a strong interest in discovering new ways to improve productivity.

• Excellent organizational skills, structured thinking, and sound judgment when prioritizing tasks and allocating resources.

• Clear, concise written and verbal communication skills, including the ability to communicate progress, risks, and action items effectively.

• Comfort working with ambiguity, adapting to changing priorities, and managing multiple initiatives simultaneously.

• Preferred: Experience with marketplaces, gig-economy or contractor platforms, customer experience, or talent experience functions.

• Preferred: Familiarity with SQL, spreadsheets, business intelligence tools, or other methods of analyzing operational data.

• Preferred: Experience building internal tools, workflows, or automations using no-code platforms or AI-powered tools.

• Ability to work from India, as this is a full-time internal position restricted to candidates based in India.

Benefits

• Salary: Listed annual compensation range of $35,000–$50,000.

• Employment type: Full-time internal position.

• Location: India; candidates must be based in India.

• Ownership and impact: Opportunity to lead cross-functional initiatives and directly influence the end-to-end expert experience.

• Technology-driven environment: Daily opportunities to use AI tools and automation to improve workflows and operational efficiency.

• Professional growth: Exposure to product, engineering, operations, and leadership teams in a dynamic startup environment.

• Flexibility and benefits: Specific arrangements for remote work, healthcare, paid leave, bonuses, and other benefits were not detailed in the available job description.