This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Citrix L3 Engineer – (DaaS + AWS) | Night Shift based in India.
The Citrix L3 Engineer will play a critical role in maintaining, optimizing, and troubleshooting enterprise virtual desktop infrastructure hosted in AWS cloud environments. This position focuses on advanced technical support for Citrix Virtual Apps and Desktops (DaaS), Citrix ADC (NetScaler), and cloud-based infrastructure. You will resolve complex incidents, conduct root cause analysis, and implement solutions that strengthen system performance, availability, and security. Working across cloud and on-premises environments, you will help ensure seamless application delivery and reliable end-user access. The role also involves infrastructure administration, capacity planning, upgrades, and operational documentation. This is an opportunity for an experienced engineer to contribute to resilient, scalable, and cost-efficient IT services in a remote, full-time environment.
Accountabilities
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Citrix Infrastructure Support: Provide Level 3 technical support for Citrix Virtual Apps and Desktops (DaaS), resolving complex issues affecting virtual desktop environments and application delivery.
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Citrix Platform Administration: Manage and maintain Citrix Cloud Connectors, StoreFront, Studio, and License Servers to ensure reliable service delivery.
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Citrix ADC Management: Administer and troubleshoot Citrix ADC (NetScaler), including Gateway configuration, load balancing, SSL certificates, and authentication policies.
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Incident Management and Root Cause Analysis: Investigate complex issues involving user access, application delivery, profile management, and system performance. Conduct root cause analysis for critical incidents and implement preventive measures.
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Lifecycle and Capacity Management: Perform upgrades, patching, migrations, and capacity planning to maintain a secure, stable, and efficient Citrix environment.
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AWS Cloud Operations: Support Citrix workloads hosted on AWS and manage services including EC2, VPC, IAM, Route 53, Auto Scaling, Elastic Load Balancing (ELB/ALB), CloudWatch, EBS, and S3.
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Hybrid Cloud Connectivity: Configure and troubleshoot connectivity between on-premises infrastructure and AWS environments, ensuring secure and reliable communication.
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Cloud Optimization: Improve cloud resource utilization, availability, performance, and cost efficiency.
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Windows Infrastructure Administration: Administer Windows Server environments and support Active Directory, Group Policy Objects (GPO), DNS, DHCP, and Certificate Services.
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User Profile Management: Maintain and troubleshoot FSLogix, Citrix Profile Management (UPM), and associated user profile configurations.
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Monitoring and Documentation: Monitor infrastructure health and availability using enterprise monitoring tools, and develop and maintain operational documentation, runbooks, and standard operating procedures (SOPs).
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Demonstrated experience providing Level 3 support for Citrix Virtual Apps and Desktops (DaaS) in enterprise environments.
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Strong technical expertise in Citrix ADC (NetScaler), including Gateway, load balancing, SSL, and authentication policies.
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Practical experience supporting Citrix infrastructure and workloads hosted on AWS.
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Working knowledge of AWS services, including EC2, VPC, IAM, Route 53, Auto Scaling, ELB/ALB, CloudWatch, EBS, and S3.
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Experience troubleshooting hybrid cloud connectivity between on-premises infrastructure and AWS.
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Strong administration skills in Windows Server, Active Directory, Group Policy, DNS, DHCP, and Certificate Services.
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Familiarity with FSLogix, Citrix Profile Management (UPM), and virtual desktop user profile troubleshooting.
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Proven ability to investigate complex technical incidents, perform root cause analysis, and implement lasting corrective actions.
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Experience with infrastructure upgrades, patching, migrations, performance monitoring, and capacity planning.
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Ability to optimize infrastructure for availability, security, performance, and cost efficiency.
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Strong analytical and problem-solving skills, attention to detail, and the ability to work independently on escalated technical issues.
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Effective communication and documentation skills, including the ability to maintain runbooks, standard operating procedures, and technical records.
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Willingness and ability to work a night-shift schedule.
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Work Arrangement: Full-time, remote position based in India.
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Technical Exposure: Opportunity to work with enterprise Citrix DaaS environments, AWS cloud services, hybrid infrastructure, and advanced troubleshooting scenarios.
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Professional Development: Gain experience in cloud infrastructure optimization, virtualization, incident management, and enterprise IT operations.
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Collaborative Environment: Work with technical teams supporting complex infrastructure and business-critical services.
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Compensation and Additional Benefits: Salary, healthcare coverage, paid leave, bonuses, and other employment benefits were not specified in the provided job description.