This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Billing Specialist (SaaS Billing) based in Canada.
We are seeking a detail-oriented Billing Specialist to support SaaS billing operations, accounts receivable, and financial reconciliation across multiple business units. In this role, you will help ensure accurate invoicing, reliable payment processing, and consistent customer account management in a dynamic, evolving environment. You will work closely with Finance, Accounting, Sales, Customer Support, and Operations teams to resolve discrepancies and maintain financial accuracy. The position offers an opportunity to contribute to process standardization, workflow automation, and continuous improvement as the organization grows. The ideal candidate combines strong analytical skills with hands-on SaaS billing experience, excellent communication, and a customer-focused mindset. This is a primarily remote, full-time opportunity with occasional in-person meetings and onboarding requirements in Markham, Ontario.
Accountabilities
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Manage end-to-end billing operations: Generate, review, issue, modify, and terminate invoices and subscriptions accurately and on schedule, including recurring, one-time, and usage-based billing.
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Administer subscriptions and transactions: Create subscriptions, sales orders, and estimates; import billing files; and process adjustments, refunds, account credits, tax exemptions, and payment applications.
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Maintain billing systems: Manage subscription records in NetSuite and Zuora SuiteBilling, ensure appropriate product access changes following cancellations, and troubleshoot payment processing issues.
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Reconcile accounts and financial data: Reconcile customer accounts, billing records, payment transactions, financial statements, and undeposited funds while investigating discrepancies and identifying root causes.
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Support accounts receivable processes: Compare payments against business unit records and accounts receivable aging to help ensure accurate follow-up and dunning notices.
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Deliver responsive customer support: Address inquiries concerning invoices, payments, credit card transactions, disputes, and account adjustments while maintaining professional and timely communication.
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Collaborate across teams: Partner with Finance, Accounting, Sales, Customer Service, Support, Revenue, Operations, and business unit leaders to resolve billing issues and implement requested changes.
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Improve workflows and maintain compliance: Identify opportunities for greater efficiency and automation, document procedures, standardize processes, and follow applicable billing, payment security, data privacy, and regulatory requirements.
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Relevant professional experience: Proven experience in billing, accounts receivable, or a related financial role, with practical SaaS billing experience required.
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Billing and accounting knowledge: Strong understanding of SaaS billing models, payment processing, accounts receivable, general ledger concepts, and account reconciliation.
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Technical proficiency: Hands-on proficiency with Microsoft Excel, NetSuite, and Zuora SuiteBilling, including the ability to analyze billing and payment data.
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Analytical and problem-solving skills: Ability to investigate discrepancies, identify root causes, reconcile complex transactions, and maintain accurate financial records.
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Organization and attention to detail: Strong organizational skills and the ability to manage competing priorities, multiple business units, and deadlines in a fast-paced environment.
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Communication and customer service: Excellent written and verbal communication skills, a collaborative approach, and a strong commitment to positive customer experiences.
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Independence and teamwork: Ability to work autonomously while collaborating effectively with cross-functional teams in a changing, acquisition-driven environment.
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Preferred education: A bachelor's degree in Accounting, Finance, Business Administration, or a related field is preferred.
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Additional assets: Experience with FloQast, CRM platforms such as Salesforce, and knowledge of billing-related regulatory and compliance requirements are considered advantages.
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Competitive compensation: Annual salary range of CAD $55,000–$65,000.
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Medical coverage: Medical benefits to support employee health and well-being.
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Extended health protection: Extended health coverage and a long-term disability (LTD) plan.
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Dental and vision care: Benefits covering dental and vision needs.
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Retirement savings: Registered Retirement Savings Plan (RRSP) with an employer match.
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Health Spending Account: Access to a Health Spending Account to help cover eligible health-related expenses.
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Flexible time off: Flexible paid time off to support personal needs and work-life balance.
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Remote work arrangement: Primarily remote work, with occasional required attendance at the Markham office for monthly and quarterly team meetings. Advance notice will be provided.
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In-person onboarding: New hires are required to attend onboarding in person at the Markham office during the initial onboarding period.