Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline. Responsible for medium - large projects for an operations department, product or business unit. Provides consulting expertise to line managers on productivity issues, analyzes market and operational impact in the business brought about by the project parameters. Researches and documents organizational reviews, workflow analysis, management and staff analysis. Develops project plans including estimates of cost and resources required. Defines project scope to others outside of operations that may become involved in or impacted by the project. Requires a thorough knowledge of the operations area and Agile SDLC principles. Responsibilities include: • Create clear, coherent and rigorous approach to lead working team from problem identification to solution design by applying value-based and human centered methods such as Design Thinking, Business Process Design and Six Sigma • Provide solutions to complex business and business operation problems where the situation analysis requires an in-depth understanding of key operational levers • Interacts with senior leaders, Product Managers and Business Architects to architect and influence operational design • Communicates and negotiates vertically and horizontally to align design objectives • Assists/facilitates and develops workshop and co-creation sessions with PM/PO and extended teams • Use process engineering, design thinking, agile approaches to enable Product Managers/Owners to produce recommended solutions & target state depictions • Structure innovative and creative approaches to brainstorm ideas and design solutions • Excellent project management skills, including ability to prioritize work and meet deadlines • Applies strong business judgment and ability to deal with unstructured problems and drive optimal business outcomes Responsibilities: Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits Supports the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts Required Skills: • 5+ plus years in one or more of the following areas: Industrial Engineering, business process design, operations modeling, business / operational / organizational / technology strategy formulation, product development, business analysis • Excellent written & verbal communications • Able to obtain working knowledge of key technologies deemed part of target state solutions • Proven experience in the domain of consulting/advisory is an advantage • Proven experience applying IE fundamentals in Financial Services is an advantage • Experience in analysis of information and data • Logical and systematic approach to solving unstructured problems • Proven facilitation and meeting management skills Desired Skills: • Experience with complex project/program management • Knowledge of AML/KYC business processes very beneficial • BPM, automated Workflow and Content Management experience is a plus • Experience with business or technology strategy development • Strong experience with business and technology operational process definition and optimization • Design Thinking and Agile methodology, Lean familiarity • Proven ability to clearly articulate complex issues and findings to key stakeholders • Practical IE background in traditional manufacturing and financial services is desirable Skills: Active Listening Data Collection and Entry Process Mapping Project Management Reporting Continuous Improvement Critical Thinking Data Visualization Process Design Strategic Thinking Administrative Services Business Process Analysis Process Effectiveness Process Performance Measurement Process Simplification Shift: 1st shift (United States of America) Hours Per Week: 40 Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice

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