ABOUT US
At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies.
We serves as the international development arm of the TOPPAN Group in the security domain founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions.
Our culture is grounded in four core values: Agility, Ownership, Resilience, and a Sense of Fun. We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do.
Join us and be part of a global, collaborative team where trust and innovation drive everything we do.
About the role
We are looking for an Account Executive – Payments (Farming) to manage, retain, and profitably grow an assigned portfolio of customers in Colombia. You will deepen existing relationships with banks, financial institutions, fintechs, payment processors, and other players in the payments ecosystem, identifying sustainable opportunities for renewals, cross-selling, upselling, and revenue growth.
You will coordinate commercial, technical, operational, and service teams to deliver on customer commitments and build long-term partnerships.
What you will do
· Develop and execute account plans with revenue, retention, portfolio penetration, and customer growth objectives.
· Expand business within existing accounts through cross-selling and upselling relevant payment products, services, and solutions.
· Map decision-makers, influencers, users, and technical, operational, procurement, and finance stakeholders to build multilevel relationships.
· Anticipate renewals, tenders, new programs, migrations, regulatory changes, supply needs, and innovation opportunities.
· Maintain a strong opportunity pipeline and accurate CRM records, including probabilities, next steps, close dates, and opportunity history.
· Prepare accurate monthly, quarterly, and annual sales forecasts, explaining variances, risks, and recovery plans.
· Lead periodic business reviews covering performance, service levels, projects, opportunities, and improvement plans.
· Coordinate with Operations, Customer Service, Finance, Product, Presales, Supply Chain, and other teams to meet commitments.
· Proactively manage commercial or operational incidents, keeping customers informed and coordinating corrective actions through closure.
· Negotiate proposals, renewals, and commercial agreements while protecting pricing, margins, payment terms, and long-term account sustainability.
· Monitor satisfaction, churn risk, competitive activity, and market developments to support retention and growth.
· Ensure compliance with internal policies, approval processes, contractual documentation, and applicable ethical and security standards.
ABOUT YOU
You are a customer-focused commercial professional who builds trust across multiple decision levels. You combine consultative listening, disciplined negotiation, and a strong sense of ownership with the ability to influence cross-functional teams and drive profitable growth.
What we are looking for
· 3–4 years of experience managing and developing B2B accounts, preferably with banks, financial institutions, fintechs, acquirers, issuers, processors, or other participants in Colombia’s payments ecosystem.
· Experience managing corporate customer relationships end to end, including service follow-up, retention, contract renewals, cross-selling, and account growth.
· Knowledge of consultative sales cycles, needs assessment, proposals, negotiation, procurement and tender processes, supplier qualification, contracts, and implementation coordination.
· Understanding of the payments business; experience with technology products and services for financial institutions and fintechs is valued.
· Strong executive communication, presentation, organization, autonomy, attention to detail, and professional handling of challenging situations.
What you will bring
· A customer-first approach and focus on profitable growth.
· Ability to establish trust and engage stakeholders at multiple levels.
· Consultative listening, needs analysis, and compelling value propositions.
· Disciplined negotiation around price, margin, and risk.
· Urgency, rigorous follow-through, accountability, and the ability to coordinate teams without direct authority.
· Proficiency with CRM, Excel, presentation tools, and commercial analysis.
Work requirements
· Bachelor’s degree in Business Administration, Engineering, Marketing, International Business, or a related field.
· English proficiency at B1 level or above, sufficient to interact with regional and global teams.
· Availability for customer visits and travel within Colombia as business needs require.
TOPPAN is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, color, religion, national origin, veteran status, or disability.