Resource Innovations is seeking an/a Customer Service and Rebate Processing Specialist to join our growing team in Salt Lake City, Boston, Remote. We are seeking a highly skilled and motivated Customer Service and Rebate Processing Specialist with a strong background in Energy Efficiency Rebate Processing to join our dynamic team. As an/a Customer Service and Rebate Processing Specialist you will be providing Customer Service support over calls and email. You will also support Data entry into various database applications.
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.
Duties and Responsibilities
- Receive data and sourcing documents, compile, sort, interpret and verify data to be entered.
- Provide basic troubleshooting and recommend solutions
- Maintain electronic and hard-copy filing system of applications, rebates and other supporting documents.
- Communicate effectively as part of team approach with other departments in servicing customers.
- Provide customer service activities such as responding to emails and phone calls.
- Other duties as assigned.
Requirements
- High school diploma or equivalency
- 6-12 months of related work experience in a call center environment
- Fluent in English
- Interest in sustainability and passionate about making a meaningful impact on the environment.
Preferred skills, education and experience
- Fluent in Spanish
- Experience with various Microsoft programs, including Word, Excel, Access
- Strong attention to detail
- Strong organizational and prioritization skills and ability to multi-task
- Experience in a data entry processing and customer centric call center environment