At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ Job Description: 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in this Role 1. CRM Administration & User Support Manage day-to-day CRM administrative activities. Provide Salesforce user, data, security, and administration support. Serve as a contact point for users requiring troubleshooting, training, or administrative assistance. 2. Data Management & Data Quality Prepare CRM data for loading into Salesforce. Maintain CRM data integrity and quality through regular monitoring. Support account-data cleansing and changes before downstream processing. Develop reporting that helps business users identify and maintain data quality. 3. Reporting & Analytics Develop Salesforce reports and dashboards based on business requirements. Support business reviews using Salesforce data. Develop usage metrics to monitor Salesforce activities and adoption. 4. CRM Process Improvement & System Enhancement Collect enhancement ideas and business requirements from users and collaborate with IT on improvement projects. Research technology improvements for the CRM platform. Design, build, test, review, and refine Salesforce processes and functionality. Support cross-platform integration activities related to Salesforce. 5. Release Management, Testing & Training Support system testing for Salesforce updates and new application launches. Activate/support new CRM release features. Communicate system changes and provide user training. Develop or maintain CRM job aids, playbooks, and supporting training materials. 6. Business Partnership & CRM Adoption Work with divisions to understand business processes and requirements. Help divisions optimize processes through Salesforce. Support lead-to-opportunity conversion and the use of dashboards to track opportunity progression and pipeline. Drive effective Salesforce usage and adoption across business teams. Your Skills and Expertise To set you up for success in this role from day one, the following qualifications: Bachelor's Degree in Business Administration, or related fields. Minimum 3 years of experience Experience in CRM Good English communication and presentation skills. Healthcare, Medical Device, Pharmaceutical, or Life Sciences industry experience. Work location: Shanghai Hybrid Eligible Supporting Your Well-being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the terms. A new healthcare company with a rich history. With more than 70 years of delivering healthcare innovations, we continue to move the industry forward by helping to solve our customers’ biggest challenges. 20,000+ employees worldwide. Solventum relies on the courage and the boundless insights of professionals worldwide to achieve exceptional results for our customers and those who rely on them. Healthcare that leads with heart and humility starts with listening and never finishes, only evolves. As long as healthcare challenges remain unsolved, we will be here, united by empathy and a relentless belief that countless lives are improved through our work. Operations in 38 countries. Driven by our dedication to improved outcomes for all we serve, we break through by making unprecedented connections that impact lives. In more than 300 offices and facilities around the world, we work closely with customers and partners to create positive healthcare outcomes that transcend borders. To realize our shared vision, we harness diverse talents and perspectives from every background to not only address our customers' most urgent priorities but anticipate the needs of the future

CRM Analyst,SH.

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