C.H. Robinson is seeking a Logistics Technical Lead to support the operation and customer/partners with the technology tools used to service accounts, this includes applications, EDI and business intelligence reporting and dashboards. In this role, you will support new hire/new team member onboarding as part of the operational implementation workstream. At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace. Responsibilities: The duties and responsibilities of this position consists of, but are not limited to, the following: Navisphere/Integration Creation/deactivation of users Reporting setup/maintenance/distribution Ability to set up C.H. Robinson internal systems, for example: Nav Online and Nav Carrier Small Parcel Config Tool and Exceptions Navisphere Ocean (MRM, etc) Complex Load Build Profiles Spotbid Dock & Yard manager Troubleshoot system, master data, EDI (Doc tracking, EDI Audit Log, etc), and API (SP Config Tool, Kibana, etc) Ticket submission & follow up (INC’s, eBiz, IDEA, and PRB tickets, etc) Testing & training documentation – participation in ‘train the trainer’ sessions for new functionality and customer implementation projects Ability to train internal and external users on functionality Active involvement in UAT testing Create working instructions for new features/development where required Ability to create test scenarios if needed to reproduce an issue Create documentation e.g. working instructions / manuals to distribute to internal/external users and frequently asked questions (FAQs) from Ops to distribute to users Change requests and involvement of requirements gathering for new enhancements Test new functionality after Tech team validates functionality Train internal/external users of new functionality and/or reporting tools Customer specific items where necessary/agreed Rating/CPC Cost Quotes Support the Rating team with rate analysis, formatting, templates and upload Business Intelligence Create standard templates for customer Monthly Operational Review Create standard reports for performance monitoring Train customer users on BI tool Required Qualifications: Required: Bachelor’s degree in International Business or Logistics Minimum 8 years of experience in Logistics/Freight Management control tower operations including at least one – air, ocean, ground, parcel mode experience Fluent in English (written and verbal) Preferred Qualifications: Preferred: Strong affinity with technology solutions and confident in customer facing environments Understanding of operating processes and capabilities, business process standardization and enabling technologies Advanced knowledge of Microsoft Suite of tools , Excel, PPT, Word, Visio, Power BI Flexible and effective communication skills and the ability to communicate appropriately within the organization; this includes written and verbal communications Additional languages a benefit Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization Values a diverse and inclusive work environment Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company. Why Do You Belong at C.H. Robinson? C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.

Logistics Technical Lead.

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