Job Description: Job Title – Manager – Security Infrastructure The Purpose of This Role To manage and support the physical security infrastructure, which includes various applications, databases, and any ancillary technical hardware associated with these systems The Value You Deliver Manage access control, visitor management, and video application and associated database Support the security operations and RSOC team daily, manage vendors and provide on call support rotational 24/7/365 Effectively communicates and escalates emergency situations to the proper stakeholders and takes charge of providing timely resolution of security systems Participate in and support security system technical upgrades, repairs and preventative maintenance of Lenel database, hardware and other field devices Prepares detailed written reports, analyzes trend data and draws conclusions that can be translated into solutions to customer and departmental problems Provides support for all off site Fidelity locations and support the auditing and control functions relative to badge database maintenance Should be able to assess gaps, improvement opportunities and non-compliance to security guidelines within the security system deployment and report these to the management along with solutions to address The Skills that are Key to this role Technical / Behavioral 10+ years of work experience; experience in Maintenance and Operations of Security Systems in the financial services industry a plus technical experience of large enterprise security and risk systems a plus Certifications such as PSP or any equivalent certifications will be added advantage Ability to learn quickly and self-motivated Knowledge of any enterprise security solution software like Lenel and Genetec applications Knowledge and experience on PSIM Genetec mission control knowledge preferred Knowledge and experience on LAN (Passive and Active), SQL and Windows servers Should be well versed in project management skills and MS projects software Should be well versed with security system design and use of AutoCAD Should have strong people management kills Demonstrated ability to balance and prioritize simultaneous projects facets Strong judgment, decision making, and ability to assess and manage risk Mature problem analysis and issue management techniques Superior communication, customer service, analytical and change management skills Strong interpersonal skills, ability to work well with diverse groups Must be capable of quickly learning business need, clearly articulating to internal/external service providers Interact regularly with key stakeholders at all levels and with peers Work independently and manage multiple priorities. Should have a good working knowledge of management practices and principles for efficient delivery Should have critical thinking skills to quickly observe a situation and make the appropriate response Modernize security infrastructure by driving research and development initiatives focused on emerging industry technologies Collaborate with onshore teams to deploy advanced, future-proof system solutions across multiple global sites The Skills that are Good to Have for this role Skills (effective communication, able to work with teams, presentation skills) required for the role. These are most likely skills the candidate will come with but also skills that can be learned How Your Work Impacts the Organization Your work directly contributes to the efficiency, reliability, and success of the business unit. You play a critical role in ensuring that processes run seamlessly, risks are minimized, and business objectives are met. Your contributions help strengthen operational excellence, enable better decision-making, and support the organization’s ability to deliver consistent value to stakeholders. The Expertise We’re Looking For 10+ years of Security industry experience Engineering Graduate/ Graduate Lenel OnGuard and Genetec Mission control certification will have an advantage Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity India has been the Global Inhouse Center of Fidelity Investments since 2003 with offices in Bangalore and Chennai. For information about working at Fidelity, visit India.Fidelity.com. Fidelity Investments is an equal opportunity employer. Location: Chennai Shift timings: Primarily general hours (11 AM to 8 AM IST); however, flexibility to adapt to different shifts may be required as needed. Certifications: Category: Information Technology At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to [email protected], or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact [email protected] For roles based in Germany: Contact [email protected] Fidelity Privacy Policy

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