Summary Description:
Responsible for managing shipments, ensuring a smooth, timely, and accurate processing while maintaining strong communication with internal and external stakeholders. Responsible for workboard management, documentation, invoicing, and process compliance, while supporting team collaboration, continuous improvement, and KPI performance through proactive problem solving and a positive, team-oriented approach.
Key Responsibilities:
- Process shipment settlements and communicate with origin and internal teams to provide timely updates and resolve operational or financial issues
- Maintain a smooth and efficient freight process flow, ensuring all shipments move in a timely manner
- Provide timely updates on shipment status, delays, or exceptions
- Respond promptly to internal and external communication, using a polite and professional approach
- Build and maintain strong relationships with internal and external stakeholders
- Participate in customer and internal calls as needed to gather and understand key information
- Create and maintain OneNote documentation for assigned responsibilities, ensuring all information is up to date and readily available to support training and knowledge sharing
- Develop and maintain SOPs for new accounts, updating processes and information to reflect any changes
- Ensure timely and accurate invoicing
- Complete all required training hours and attend additional training sessions as needed
- Demonstrate a willingness to learn new processes and take on additional responsibilities
- Be a team player and support the team whenever needed, demonstrating a positive attitude, and fostering a respectful and collaborative work environment
- Communicate professionally and respectfully about colleagues and other departments at all times
- Take ownership of issues by analyzing and working toward solutions and appropriately escalating to leadership when needed
- Show flexibility by supporting team projects and sharing relevant information with colleagues
- Meet KPI standard, as per the company’s procedures
- Global logistics industry knowledge (preferred)
- Good computer skills (e.g., MS Excel, MS Word, PowerPoint)
- Fluent in English
- Pro-active, strong organizational skills
- Maintain a can-do attitude, demonstrate positive energy, and actively support the team
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
We are seeking interns in both our Ocean Services and Air Departments.
Expected Salary: $21/hour
Minimum internship duration: 6 months
Benefits available to interns:
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Assistance Program (EAP)
- Training and Personnel Development Program
All of your information will be kept confidential according to EEO Guidelines.
*This is a current (not Summer), in-office internship available to local candidates in the Seattle area. Full-time employment will be considered after successful completion of this internship.