At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Receptionist to join our team at Avon Lodge on a part-time permanent basis.
Avon Lodge Vets is a friendly and progressive small animal practice, operating from our newly refurbished Wells Road hospital and our branch practice in Bishopsworth. Our team is passionate about delivering high-quality veterinary care while creating a welcoming and supportive environment for both clients and colleagues.
You'll be joining a knowledgeable and close-knit team including our Head Vet, Veterinary Surgeons, Head Nurse, Registered Veterinary Nurses, Animal Nursing Assistant, Head Receptionist and Reception Team. We pride ourselves on supporting one another, celebrating success and creating a positive workplace culture where everyone feels valued.
Practice Highlights
*Newly refurbished Wells Road practice
*Refurbished branch practice (2023)
*Dedicated dental suite with digital dental radiography
*Silver Cat Friendly Clinic status
*Excellent work-life balance
*Vets Now supported overnight patient care
*Friendly, supportive team culture with regular social events
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Working Pattern
Key Responsibilities
*Managing appointments and diaries efficiently
*Dispensing medications and prescriptions
*Answering telephone and email enquiries with confidence and empathy
*Processing payments and maintaining accurate client records
*Supporting the smooth day-to-day running of the practice
*Working closely with the clinical team to ensure an excellent client experience
*Managing challenging situations with professionalism and compassion
*Contributing to a positive and supportive team environment
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
What We Offer Our Team
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.