Business Unit: At ClearDATA, we provide secure, compliant cloud and managed services designed specifically for the healthcare industry. We are looking for a Senior Cloud Systems Engineer to join our Professional Services team and lead technical implementations across AWS, Azure, and GCP environments. Job Summary: We need a hands-on technical engineer who can cover the full range of our Cloud Operations work. Day to day, that means monitoring system health, triaging and resolving tickets, and being the reliable frontline resource for customers when something needs attention — while also being capable of digging into escalated incidents, executing infrastructure changes, and tuning our monitoring so the whole team sees fewer false alarms. You will keep hosted systems healthy and make sure client environments stay secure, compliant, and running smoothly.. Work Mode: Remote Shift Timings: Monday to Friday – 24 hours shift window ( Any 9 Hours shift) Location: Mumbai - Remote Core Responsibilities Monitoring & Triage: Continuously monitor system health, network, and performance tooling across the ClearDATA Secure Cloud, validating alerts and sorting incoming tickets by type and urgency so issues reach the right hands with the right context. Frontline Customer Support: Serve as the first point of contact for customers hosting systems on the ClearDATA Secure Cloud, resolving common requests — access issues, account changes, low-risk fixes — using established runbooks and procedures. Incident Response & Root Cause Analysis: Investigate and resolve incidents that go beyond standard runbooks, digging into logs and performance metrics to diagnose complex issues and restore service quickly. Change Execution: Author, test, and carry out approved infrastructure change requests, verifying each change so updates to client environments don’t introduce new problems or downtime. Observability & Automation: Tune monitoring and alerting to improve signal-to-noise, and implement and maintain Infrastructure as Code (IaC) solutions using tools like Terraform or native cloud templates to keep environments repeatable and easy to manage. Compliance Adherence: Ensure all cloud deployments strictly follow healthcare compliance frameworks and our internal security standards. Documentation and Knowledge Sharing: Maintain clear ticket records and technical documentation, contribute to and update runbooks and SOPs, and participate in shift handoffs so nothing falls through the cracks. Minimum Qualifications: Experience: 5+ years of hands-on cloud engineering or systems administration experience, with comfort working from runbooks and SOPs as well as troubleshooting independently when an issue falls outside them. It is important we stress this experience requirement because these are our frontline folks supporting our healthcare managed services. Cloud Expertise: Solid, practical knowledge of at least one major public cloud (AWS, Azure, or GCP) with a willingness to learn and troubleshoot across all three, as used within the ClearDATA Secure Cloud platform. Technical Foundation: Strong background in core IT operations, including networking, identity and access management, and operating system administration for both Linux and Windows. Scripting and Automation: Working proficiency in scripting (such as Python, Bash, or PowerShell) and an interest in building infrastructure automation. Customer Communication: Proven ability to communicate clearly and patiently with customers, providing timely updates and a positive frontline support experience during technical issues. Certifications: Professional level certifications in AWS, Azure, or GCP are strongly preferred.( Basic level certification) At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at [email protected]. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.

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