Facility: Cox North: 1423 N Jefferson Ave, Springfield, Missouri, United States of America, 65802 Department: 1811 Emergency Communications Scheduled Weekly Hours: 40 Hours: 1900 - 0700 Work Shift: Night Shift (United States of America) CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025). Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week) For a comprehensive list of benefits, please click here: Benefits | CoxHealth Job Description: The Communication Specialist is responsible for answering 911 calls and appropriately dispatching emergency services within the established time frame. This includes gathering critical information regarding the nature of the complaint and verifying the location of the incident per protocol. Responsible for remaining on the phone with the caller until the first responder arrives and coaches the caller per protocol as the situation requires. The Communication Specialist assigns appropriate level of ambulance to the event and sends all corresponding information within 30 seconds of dispatch. Responsible for managing the ambulance posting plan as workflow requires. Flight follows helicopters when needed.Education: ▪ Required: High School Diploma or Equivalent ▪ Preferred: Emergency Medical Dispatch Training Experience: ▪ Preferred:1 year of communications center experience Skills: ▪ Calmly and efficiently perform and make appropriate decisions rapidly under stress in emergency situations. ▪ Ability to follow instructions. ▪ Possess good telecommunications skills. ▪ Possess ability to track and manage multiple tasks simultaneously. ▪ Possess ability to maintain a tolerant and congenial presence when dealing with public, crews and other departments while answering numerous calls per day and covering urgent requests. Licensure/Certification/Registration: ▪ Preferred: PRO QA Looking for Physician Opportunities? Please follow this link. Are you ready to make a meaningful impact in your community? At CoxHealth, we don’t just provide medical services; we've created an atmosphere where innovation, collaboration, values, and excellence come together to transform lives. Whether you desire to work in a clinical or non-clinical capacity, CoxHealth has the perfect position for you! CoxHealth is the region’s employer of choice because we keep our mission, vision, and values in mind with every decision for our employees and our patients. OUR MISSION To improve the health of the communities we serve. OUR VISION To be the best for those who need us. OUR VALUES Safety, compassion, respect, and integrity. Join our Talent Network and our recruitment team will get in touch if there's a role that seems like a good match. CoxHealth is the area leader in health care and community involvement, with six hospitals, more than 80 clinics, five ERs and more than 14,000 employees throughout southwest Missouri. We offer a wide range of treatments and services to help with whatever health needs you might have. Whether you're about to become a parent, have an illness or need medical information, we’re here for you. And if your goal is to live a healthy, balanced life with the best tools available, we can help with that, too. We know that your health and the health of your loved ones are some of the most personal, important parts of your life. That's why we keep our Mission, Vision and Values at the center of everything we do, every day. Thank you for choosing CoxHealth.

Communications Specialist.

more at Coxhealth.

Radiology Technologist - South Diagnostic Radiology - Weekend Option Night Shift

Registered Nurse - 300 W Pulmonary - Full Time - Night Shift

Medical Assistant III - Part Time - Steeplechase/Skin Care

similar roles.

Gauger

Apprentice Analyst

Manager, Digital Acceleration

Director, Strategy and Operations - Member Services

CX Manager (d/w/m)

VP of Customer Support