Purpose: To lead the safe, compliant and cost-effective delivery of hard FM and utilities services across assigned Belfast sites, with accountability for operational performance, visual site presentation, cross-service quality assurance and effective team, client and commercial management.
Job Title: Facilities Manager
Location: Belfast
Reporting to: Contracts Manager
Shift Pattern: Monday to Friday
Contractual Hours: 39 Hours
Probationary Period: 3 months
ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services across a wide range of industries – from commercial office buildings to airports, hospitals, data centres, manufacturing plants and distribution centres, and more.
ABM’s Purpose: To take care of people, spaces and places that are important to you. ABM’s Vision: To be the clear choice in the industries we serve through engaged people. ABM’s Mission: To make a difference, every person, every day.
It is a role requirement that the job holder must fully comply with, promote and live ABM’s values:
- Respect
- Integrity
- Collaboration
- Innovation
- Excellence
- Trust
Key Responsibilities
Service Provision
- Lead reliable hard FM and utilities delivery, covering PPM, reactive response, statutory maintenance, critical assets and safe plant operation across assigned sites.
- Direct engineering teams and contractors, coordinate shutdowns and remedials, and improve asset reliability, CAFM accuracy and service performance without disrupting production.
- Maintain effective safety and compliance controls covering PTW, RAMS, isolations, competent appointments, audits, risk registers and corrective actions.
- Lead site incident response and escalation, support business continuity and ensure specialist advice and authorisations are used when required.
- Lead and develop site employees, setting clear standards for performance, conduct, attendance, competence and quality.
- Manage staffing, training and cover; agree grounds-work priorities with Soft Services Managers, who retain line management of grounds operatives.
- Act as the principal ABM operational contact for assigned sites, leading reviews and providing concise reports on performance, risks and priorities.
- Resolve client concerns, support contract-wide governance and provide delegated management cover within agreed authority and escalation limits.
- Manage delegated budgets, forecasts, purchasing and financial controls; provide accurate cost, risk and performance information.
- Challenge supplier performance, quotations and variations, identify value-for-money opportunities and support formal change control.
- Own the visual appearance and presentation of assigned sites through regular site audits; record issues, assign hard-services defects and refer soft-services concerns to the relevant Soft Services Manager for action.
- Maintain an in-depth understanding of the contracted soft-services scope; undertake independent second-level quality audits alongside Soft Services Managers, track corrective actions and escalate persistent shortfalls.
Measure
- PPM, statutory and KPI/SLA performance
- Asset reliability and service improvement
- Compliance and audit performance
- Risk, incident and action close-out
- Team performance and development
- Staffing and service continuity
- Client feedback and reporting
- Resolution and escalation quality
- Budget and forecast control
- Supplier value and PO compliance
- Site appearance and audit standards
- Soft-services quality and action close-out
Requirements
- HNC/HND, degree or equivalent in engineering, building services or FM; alternatively a recognised trade qualification with substantial senior FM leadership experience.
- At least five years in technical FM, engineering or utilities operations, with demonstrable people leadership in an industrial, critical or regulated environment.
- Sound understanding of PPM, reactive maintenance, statutory compliance, PTW, safe systems of work and CAFM.
- Proven ability to manage site teams, subcontractors, client relationships and operational reporting.
- Experience in budgets, purchasing, quotation review, financial control and use of Microsoft 365 applications.
- Strong communication and decision-making skills; full driving licence and ability to work across sites and support out-of-hours escalation as required.
Desired Experience / Qualifications
- NEBOSH, IOSH or equivalent demonstrable health and safety competence.
- Membership of, or professional development through, IWFM, IET, CMI or another relevant professional body.
- Experience in contract finance, lifecycle planning, projects, service transitions, business continuity or major incidents.
Leadership Profile
- Visible, accountable leader who takes ownership and makes proportionate decisions.
- Develops capable teams and maintains a strong customer, safety and service focus.
- Challenges existing arrangements constructively and delivers practical improvement.