AYANA Hospitality is currently seeking an experienced Outlet Manager to join our team at AYANA Midplaza, Jakarta. As an Outlet Manager, you will be responsible for the overall operation and management of the outlets within the hotel. Your role will involve ensuring exceptional customer service, maintaining high quality standards, and achieving revenue targets. You will also be responsible for hiring and training staff, monitoring inventory levels, and implementing marketing strategies to attract new customers.
Responsibilities
- Oversee the day-to-day operations of the outlets, including managing staff, schedules, and customer service
- Ensure high levels of customer satisfaction by providing a personalized experience and resolving any issues or complaints
- Manage inventory and stock levels, including ordering and replenishing supplies
- Monitor financial performance of the outlets, including sales, expenses, and profitability
- Create and implement marketing strategies to attract new customers and increase revenue
- Hire, train, and develop staff members, ensuring they have the necessary skills and knowledge to provide exceptional service
- Keep up-to-date with industry trends, competitor offerings, and customer preferences to identify opportunities for improvement
- Ensure compliance with health and safety regulations and maintain cleanliness and hygiene standards
Requirements
- Minimum of 3 years' experience in a similar position in the hospitality industry
- All-day-dining concept experience will be an advantage
- Degree in Hospitality Management or related field
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to work under pressure and handle multiple tasks
- Knowledge of food and beverage operations, including menu planning and cost control
- Proficient in Microsoft Office and restaurant management software
- Fluent in English and Indonesian