Job Description 💻 ¡Sumate a Assurant como Technical Support Analyst! En Assurant, ayudamos a las personas a proteger lo que más valoran. Somos una empresa global con más de 130 años de trayectoria, presencia en 21 países y parte del ranking Fortune 500. Colaboramos con marcas líderes en retail, telecomunicaciones, servicios financieros y más, ofreciendo soluciones de protección especializadas. ¿Qué vas a hacer en este rol? Como Technical Support Analyst, vas a ser parte de un equipo dinámico que brinda soporte técnico de alta calidad a clientes que utilizan dispositivos conectados a internet. Tu misión será diagnosticar y resolver incidentes técnicos, garantizando una experiencia excepcional para cada usuario. Principales responsabilidades: • 🧠 Diagnosticar y resolver problemas técnicos en dispositivos como PCs, celulares, tablets, parlantes Bluetooth, termostatos, smart TVs, y más • 📞 Brindar soporte por múltiples canales (teléfono, chat, mail) con foco en la experiencia del cliente • 🔧 Interactuar con herramientas de diagnóstico remoto y sistemas de gestión de soporte • 📋 Documentar soluciones y generar contenido técnico para la base de conocimiento • 🤝 Colaborar con otros equipos para resolver casos complejos y mejorar procesos • 📈 Participar en capacitaciones y procesos de mejora continua Lo que buscamos: • ✅ Inglés avanzado (excluyente) • ✅ Secundario completo (preferentemente con estudios terciarios o universitarios en curso) • ✅ Experiencia en atención al cliente y soporte técnico (es un plus) • ✅ Conocimiento en soporte de PC, dispositivos móviles y tecnología Smart Home • ✅ Capacidad de análisis, resolución de problemas y excelente comunicación • ✅ Manejo de herramientas informáticas, CRM y sistemas de soporte técnico • ✅ Disponibilidad para trabajar 5 días por semana, incluyendo fines de semana Horarios de trabajo: El rol cuenta con horarios fijos, pero los días de trabajo rotan cada 3 o 4 meses. Esto significa que, aunque el horario asignado permanece constante, los días libres cambian de forma planificada para asegurar que todos los empleados tengan la oportunidad de disfrutar fines de semana libres durante el año. Cuando el horario asignado incluye trabajo durante el fin de semana, el empleado recibirá un plus adicional correspondiente. Este plus será removido cuando el horario rote y el empleado tenga libre el fin de semana. ¿Qué te ofrecemos? 💼 Un entorno multicultural donde vas a practicar tu inglés todos los días 🎓 Reintegro para Clases de inglés + acceso gratuito a Udemy Learning 🎁 Día libre en tu cumpleaños 🏋️‍♀️ Descuento en SportClub + reintegro parcial de tu carrera universitaria 🏠 Gastos de Home Office cubiertos mensualmente 🍔 Pedidos Ya para que no te falte energía 🐶 Modalidad híbrida (sí, podés trabajar en pantuflas algunos días) 🌟 Reconocidos como Great Place to Work por más de 10 años At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all. For further information about Assurant, please visit our website: https://www.assurant.com/ This job posting is part of our ongoing efforts to build a strong talent network for current and future opportunities. We invite you to apply, and qualified candidates will be contacted as roles become available. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your National ID number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here. We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive.

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