The Scheduling Liaison is responsible for providing support between Clinical RN scheduling responsibilities and the Relationship Coordinator (RC) inbound/outbound role, via telephonic efforts in support of Healthfirst's Medicare Advantage Plan, Complete Care (MAP), Managed Long Term Care Plan (MLTC) Senior Health Partners (SHP), and Mainstream/Health and Recovery Plan (HARP) population seeking PCA and/or CDPAS services. The Clinical RN visits are a coordinated part of the enrollment process between the clinical eligibility assessors and prospective members who are seeking enrollment into one of our integrated products. The Scheduling Liaison will: schedule, handle calls relating to scheduling, map out travel distance to appointments and generate daily appointment availability reports, based on assigned clusters. In addition, the scheduling Liaison will collaborate with the Clinical Eligibility team to obtain, track, and provide additional resources for the Relationship Coordinators. Duties and Responsibilities: Create a positive impression during first contact with prospective members by setting the tone and being able to immediately demonstrate product knowledge Establish credibility with the goal of maximizing the number of scheduled appointments to achieve daily/weekly/monthly goals Maneuver multiple tasks independently with a fast-paced initiative-taking approach to changing priorities, outbound call volume and telemarketing and appointment goals Documents all incoming/outbound calls under call tracking in Salesforce Assist in rescheduling and follow-up for up to 90 days on Long-Term Care (LTC) Leads and Opportunities entered in Salesforce. Assist in rescheduling and follow-ups for up to 30 days on Personal Care services requests for the Mainstream population in Salesforce Schedule/reschedule all field and tele-video conference appointments for Integrated Products Intake Nurses in Salesforce. Schedule/reschedule Clinical Assessors to complete Community Health Assessments for Mainstream/HARP members requesting Personal Care Services at home. Documents all special instructions in Salesforce Contribute creative solutions and ownership of daily assignments for seamless communication and systematic completion of routine and special projects Collaborate with the clinical eligibility team to review cluster assignments, and provide additional RN resources as needed Complete searches in ePACEs for Medicaid eligibility, exclusion, and exemption codes Complete searches in Marx (CMS) for Medicare eligibility, enrollments, and special elections Follow protocols and use deductive reasoning to escalate situations to management staff appropriately Occasional need to work weekends, additional hours before or after shift schedule Manage additional or other duties as assigned Minimum Qualifications: High School Diploma or GED Excellent verbal and written communication skills Work experience in an administrative support role that includes scheduling appointments and conferences, as well as sending reminders and keeping track of responses Knowledge and experience using corporate email system including shared calendar usage, setting appointments, reminders, and recording contacts Preferred Qualifications: Fluency in Spanish, Mandarin, Cantonese, or other languages Associate degree from an accredited institution Inbound and/or Outbound call center work experience with telemarketing responsibilities Geographical knowledge of New York’s five boroughs, Nassau and/or Westchester for arranging staff appointments with members and for understanding and coordinating travel time/distance Experience in Microsoft Office Suite Skilled in Microsoft Access, Microsoft Project, patient information database, e-faxing, electronic archiving, or encryption Work experience within the healthcare industry, health insurance, home care environment, acute, sub-acute, long-term care (LTC) setting or managed-long term care (MLTCP) Experience in utilizing EPACEs Experience in a fast-paced work environment Experience managing member information or appointments in a shared network environment using paperless database modules WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified. If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC. Know Your Rights All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process. Hiring Range*: Greater New York City Area (NY, NJ, CT residents): $48,600 - $65,960 All Other Locations (within approved locations): $42,200 - $62,400 As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision. In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live. *The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role. Healthfirst is New York’s largest not-for-profit health insurer offering it’s nearly 1.7 million members access to high-quality, affordable healthcare. As part of the community for nearly 30 years, Healthfirst’s unique advantage is rooted in its belief that good health doesn’t start in a doctor’s office. The company’s mission is to put its members first by working closely with care providers and community leaders to address broader issues that can impact health and well-being. This value-based care model is the foundation of the company’s sustained growth in one of the most dynamic markets in the country. So, if you are passionate about what you do and want to work for a company that is focused on the future and dedicated to making a difference in people’s lives, then Healthfirst is for you. Click here to navigate back to the career site!

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