The Role This is a critical engineering role with an enviable list of high-profile customers. CyrusOne’s primary aim is to maintain a 100% uptime and deliver best in class service whilst operating some of the most efficient and cost-effective DCs within the industry. This is Day engineer role with the core hours being (9am - 5pm) subject to business needs and will be used to provide Data Centre operations and engineering cover for our London sites.The role supports the Data Centre supervisor in overall responsibility for the buildings’ Electrical and Mechanical systems, both from a preventative and reactive maintenance perspective. Change management and incident management are also key elements of this role. This person must possess strong verbal and written communication skills. They will work closely with the supervisor with the planning of the day to day works and provide continuity across the shifts. Key Responsibilities • Proficient in the complete end-to-end use of ServiceNow, Zendesk, MCIM, ProxyClick, and any proprietary software packages for booking work, monitoring tickets, and training engineers. • Perform PPMs and onsite management of contractors' PPMs and service repairs on critical data centre systems, along with all associated administrative duties (UPS, SBM, PDU, Generators, ATS, STS, Chillers, CRAH, AHU, Humidifiers, Building Controls, etc.). • Conduct isolation, earthing, and reinstatement of critical data centre electrical and mechanical equipment and systems as required, following CyrusOne safety rules. • Read, review, and amend data centre electrical/mechanical system drawings. • Control of confined spaces where applicable. • Monitor BMS, respond to critical and non-critical alarms while on site, perform diagnostics, follow escalation procedures, coordinate repairs, and process related administrative tasks. • Monitor and perform customer requests 24x7x365 and escalate when required as per escalation procedure with SLA timeframe. • Manage common shift mailbox and action items in a timely manner. • Operate and inspect critical infrastructure on site, determine systems are functioning as per design, and that maintenance is performed in accordance with manufacturers recommendations and/or CyrusOne policy and procedure. • Write, Review, Dry-Run and Modify CyrusOne’s Safe system of Works to reduce Human Error and ensure 100% uptime of the site. • Must maintain a minimum of HVAP Status and relevant qualifications whilst in the role, perform switching frequently and cover out-of-hours support when business needs dictate. • Perform Reactive / Remedial works as raised on ticketing system on all Critical Equipment and building infrastructure. • Cover shift including nights at short notice when the business requires it. • Facilitate the management and execution of audit-related tasks pertaining to health, safety, and operations. • Ensure that Method Statements and Risk Assessments are prepared for all tasks carried out to ensure safe working practices. Scrutiny of sub-contractors’ RAMS, competency records, and company QHSE requirements prior to PTW/ATW and customer QHSE control procedures. • Ensure the provision of a safe and healthy working environment, and ensure compliance with all company policies and procedures, as well as client site policies, procedures and working arrangements, as required. Including raising and escalating of hazards when raised by staff. • Must adhere to CyrusOne PPE and company uniform polices. Accountabilities • Accountable to Data Centre Supervisor and Data Centre Manager. • The post holder does not have any directly reporting staff. • This post carries no direct budgetary responsibility. Education • Recognised formal Electrical or Mechanical training (City and Guilds etc.). • Knowledge and operation of critical building infrastructure (e.g., electrical, mechanical and fabric). • Security Cleared to BPSS and SC levels. Training • Working as a Building Service Engineer in a critical environment. • DC experience. • Team working. • Undertaking multi-discipline engineering tasks. • HVAP appointment 3 months from completion of the AP1 course. Experience (Essential) • Strong written, verbal & PC communication skills. • Ability to prioritise work tasks. • Adaptable and flexible in approach to work requirements. • Effective problem-solving skills. • Ability to remain calm under pressure. • Reliable. • Conscious & detailed approach to all work activities. • Results/tasks orientated. • Ability to perform tasks that require physical fitness. • Good decision-making skills in an outage situation. • Must be able to work continental shift pattern. (Desirable) • Fire system experience. • First aid. • Understanding of Risk Assessment & permit to work requirements. • Understanding of waste management & documentation. • Knowledge of NICEIC certification and documenting requirements. • HVAP experience. • Mechanical system experience. • Controls/BMS systems experience. Aptitudes • Positive and confident. • Supportive team member & role model to others within the maintenance team. • Professional approach & demeanour; producing quality workmanship at all times with a smart appearance. Character • Committed to the delivery of excellent customer service. • Positive contribution to supporting the business as it strives for “best in class”. • Calm manner, able to work under pressure. • Able to make sound decisions when needed. • Physically fit and able to carry tools and components by hand up to 20kg. • Able to ascend and descend vertical access equipment. • Able to work at heights. Circumstances • Must be willing to provide holiday and sickness cover at short notice and be flexible in their working patterns. • Must be able to work continental shift pattern. • Work and travel between all London Facilities. This Job Description is a guide to the work that you will be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your contract of employment CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume. Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today! CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here. CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email [email protected] or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis. CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success. CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies. CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information. As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

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