As a Patient Registration Representative in our Emergency Department, you'll be the first point of contact for patients during critical moments—setting the tone for their entire healthcare experience. You'll master our registration processes and insurance verification systems while delivering exceptional customer service that makes patients feel heard and cared for. Your role is dynamic and fast-paced, requiring you to juggle multiple priorities while maintaining composure and compassion. You'll be the welcoming face of our organization, building patient loyalty through efficiency, anticipation of needs, and genuine advocacy. Whether you're checking in patients face-to-face, verifying insurance eligibility, collecting payments, or updating records, you'll know that your work directly impacts patient satisfaction and operational success.
Key Responsibilities:
- Welcome and register patients with warmth and professionalism, creating a positive first impression during their emergency department visit
- Execute patient check-in procedures—both face-to-face and preregistration—with accuracy and efficiency
- Verify insurance eligibility and coverage, ensuring patients understand their financial responsibilities upfront
- Collect payments and manage cash transactions with integrity and attention to detail
- Update and maintain accurate patient registration and insurance information in our systems
- Respond promptly to patient and caller inquiries, demonstrating knowledge and problem-solving skills
- Advocate for patients' needs, ensuring their concerns are addressed and resolved
- Manage a high-volume, interrupt-driven environment with grace, prioritizing effectively while maintaining quality
- Mentor and train colleagues on registration best practices and customer service excellence
- Collaborate with clinical and non-clinical staff to support seamless patient flow and departmental operations
Required:
- High school diploma or G.E.D. equivalent
- Strong computer skills and proficiency with Microsoft Office products
- Demonstrated ability to deliver excellent customer service via telephone, in person, and in writing
- Ability to manage multiple priorities in a fast-paced, interrupt-driven environment
- Willingness to mentor and train colleagues
Preffered:
- One (1) year of experience in patient admitting, registration, and/or insurance eligibility verification in a hospital or medical office setting
- EPIC electronic health record (EHR) system experience or training
- Insurance payor systems experience
- Knowledge of ICD-10 medical terminology
- Experience with patient financial responsibility communication and payment collection