DHA - Deskside Technician- Tier 2
Clearance: Active DOD Public Trust
Status: Non-exempt
Location: Falls Church, VA (Onsite)
Responsibilities:
- Daily client interface.
- Representing IntelliDyne and its interests in all client engagements.
- Addressing and correcting any hardware, software or connection issue
- Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.
- Resolving problems through customer education, training and direct assistance.
- Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
- Responding and correcting formatting for printing and all other peripheral issues as they arise.
- Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.
- Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
Qualifications:
- DOD 8570 IAT Level ll, or lll certification required: example Security+ CE.
- Bachelor's Degree and 4 years technical support experience or a HS degree and 8 years technical support experience.
- Minimum of 4 years of enterprise experience in commercial or government environment.
- Must have an active DOD Public Trust or higher.
- Familiar with all standard MS Office software systems and MS Project.
- Possess knowledge of workstation administration and management including imaging.
- Basic network support experience to include account administration in active directory environment.
- Excellent analytical, oral and written communication, presentation, and problem-solving skills
- Ability to gain internal support and to operate independently without supervision.
- Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.
Preferred:
• ITIL Foundations v4 desired.
• Knowledge of Remedy or other trouble ticket software.
About Us
IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.
For individuals with disabilities who would like to request an accommodation, please contact [email protected] or 703-575-9715.