About the Role - Front Desk Guest Services
Do you enjoy creating memorable first impressions and helping people every day?
If you’re friendly, organized, and thrive in a fast-paced environment, the Guest Services Representative role at Western Camps Inc. could be the perfect fit for you. As the first point of contact for our guests, you'll play a key role in delivering a warm, welcoming, and seamless experience that sets the tone for their entire visit.
Schedule: This position offers up to 30 hours per week, with scheduling based on business needs.
Essential Functions:
- Display top quality guest services, customer service
- Responsible for taking resort reservations
- Responsible for taking horseback riding reservations, scheduling
- Manage all incoming and outgoing mail/packages
- Answer multi-line phone system
- Data entry, clerical support
- Respond to or transfer client emails when appropriate
- Transfer calls to each office, department, and individuals effectively, Communication Skills
- Display professional phone etiquette
- Ensure front office and lobby area look professional and welcoming at all times
- Request for housekeeping or maintenance attention when required
- Assist guests with gift shop transactions
- Guest check-in/check-out procedures and records
- Balance bank register and handle cash register transactions
- Take written messages during River Way Ranch Camp season for seasonal staff, Phone Support
- Administrative Support
- Other duties as assigned
Requirements:
- At least one year of working knowledge of Microsoft Office (including Excel), with a demonstrated ability to learn new computer programs quickly, including reservation and booking systems.
- At least one year of experience in hospitality or guest services, or equivalent experience in an administrative support role.
- Excellent verbal and written communication skills
- Ability to organize time and multitask efficiently
- Must have a good attitude and be a team player
- Must be able to work evenings/nights, weekends, and holidays
Pay: $16.90 - $18.50 per hour
Schedule: Up to 30 hours per week.
- Day shift
- Evening shift
- Flexible Schedule
- Weekends (Requirement)
Location: Wonder Valley Ranch Resort – 6450 Elwood Rd. Sanger, CA
Employee Benefits & Perks:
The company offers a comprehensive benefits program for Regular Full-Time employees, including:
- 401(k) retirement plan
- Health, dental, and vision insurance
- Paid sick time and vacation
In addition, we offer a variety of perks available to all employees—both Part-Time and Full-Time—such as:
- Meals provided when guests are on property
- Employee discounts
- Facility use privileges (Fitness Room, Fishing in the pond, etc.)
Join our team and enjoy meaningful work, great benefits, and perks that make every shift rewarding!
About Western Camps, Inc.
Western Camps, Inc. is a mission-driven organization dedicated to providing meaningful outdoor, educational, and recreational experiences for individuals, families, and groups. Operating under the names Wonder Valley Ranch Resort, Wonder Valley Outdoor Education Center, and River Way Ranch Camp, we offer a range of programs and services that emphasize personal growth, environmental stewardship, and community connection.
Located in the foothills near Sanger, California, our facilities are situated within close proximity to Sequoia National Park, offering a unique setting that combines natural beauty with accessibility. With a long-standing commitment to safety, integrity, and excellence, Western Camps, Inc. strives to create environments where guests, students, and staff feel welcomed, supported, and inspired.
We value collaboration, professionalism, and a strong work ethic, and we are proud of the positive impact our programs have on the people and communities we serve. Join our team and enjoy meaningful work, great benefits, and perks that make every shift rewarding!
6450 Elwood Rd. Sanger, CA 93657