Schedule: M/F, 9:00 to 5:30 with one hour midday break, 37.5 hour work week
Job Summary:
The Case Investigator will be responsible for the systematic collection of evidence, records, and background information essential to building strong personal injury cases. This non-attorney role focuses on thorough, investigative work, and close collaboration with attorney(s) to ensure complete, ethical, and timely case development from intake through resolution.
Duties/Responsibilities:
- Perform comprehensive evidence gathering across all phases of personal injury case development, including initial client interactions, background checks, claim management, police/incident records, insurance documentation, property damage records, scene evidence, witness statements, and defendant company research.
- Conduct background checks on clients and defendants (bankruptcies, driving records, prior claims/lawsuits, TxDOT records, pharmacy/group health data, etc.), open claims, draft and send Letters of Representation, obtain police reports and 911 audio, secure insurance carrier updates (PIP, UM/UIM, declaration pages), collect scene evidence (dashcam, surveillance, witness statements), and perform corporate defendant research (SOS, OSHA, social media, court files).
- Communicate investigative findings to attorney(s) routinely and follow up as needed.
- Maintain accurate records of evidence obtainment dates, ensure chain of custody, organize digital files, and track case-specific deadlines and metrics.
- Prioritize and balance workload to support multiple cases simultaneously.
- Deliver high-quality investigative work that improves case strength and resolution speed.
Required Skills/Abilities:
- Work related experience in personal injury case elements (LORs, liability decisions, PIP/UM/UIM, police records, background databases).
- Strong organizational and analytical skills with the ability to prioritize, solve problems, and manage multiple cases simultaneously.
- Proficiency with investigative tools and databases (e.g. COBAN, TxDOT, SOS, TDI, PACER).
- Excellent written and verbal communication for attorney reporting.
- High ethical standards, attention to detail, and ability to handle sensitive/confidential information.
- Proficiency with case management software (e.g., Litify,) and Microsoft Office Suite.
- Bilingual proficiency (English/Spanish) preferred.
Education and Experience:
- Bachelor’s degree in criminal justice, legal studies, paralegal studies, or related field preferred; equivalent professional experience considered.
- 3+ years of experience in claims adjusting, private investigation, paralegal/litigation support, or related fields.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
George Salinas Injury Lawyers is a premier personal injury law firm headquartered in San Antonio, Texas, serving clients across South Texas and beyond. Founded by trial attorney George Salinas, we specialize in advocating for individuals injured in accidents, ensuring their voices are heard and lives restored. With over 110 years of combined team experience, we've recovered hundreds of millions of dollars for clients through relentless, compassionate representation. We hold insurance companies and corporations accountable, offering full-service support from consultation to resolution—with no out-of-pocket expenses or legal fees. Operating 24/7, we provide free consultations and direct attorney access, blending strength, knowledge, and empathy to make complex legal processes supportive and accessible.