Patient Services Representative (Medical Receptionist)
Location: Pleasanton, CA
Pay Rate: $25.00 to $30.00 DOE
About Berman Skin Institute
Founded by board-certified dermatologist Dr. David Berman, BSI provides medical, surgical, and cosmetic dermatology across Northern California. We combine advanced technology with compassionate care to deliver the best patient experience possible.
At Berman Skin Institute, patients don’t just come to us for treatment, they come for confidence, healing, and life-changing care. You’ll be the first person they meet and the one who sets the tone for their entire visit. If you enjoy helping people, staying organized, and working in a fast-paced medical environment this is a role where you can build a long-term career, not just hold a front desk job.
What You’ll Do
You’ll coordinate the patient experience from arrival to departure:
Front Desk & Patient Experience
- Welcome and check in patients
- Answer phones and assist with questions
- Schedule and confirm appointments
- Educate patients on services and next steps
Insurance & Administration
- Verify insurance eligibility
- Update patient demographics
- Collect copays and process payments
- Document visits in EMR
Clinic Coordination
- Work closely with medical assistants and providers
- Help keep clinic flow organized and on time
- Prepare patients for visits when needed
You are the hub of the clinic, communication, organization, and kindness are key.
What We’re Looking For
- 2+ year customer service or medical office experience preferred
- Friendly, professional, and dependable
- Strong multitasking and computer skills
- Comfortable in a busy environment
- Interest in healthcare, dermatology, or aesthetics a plus
- High school diploma required
- Available for occasional Saturdays
Benefits & Perks
Health & Financial
- Medical, Dental, Vision Insurance
- 401(k) with company contribution
- Competitive hourly pay
- Paid Time Off & Paid Holidays
Employee Extras
- Discounts on treatments and skincare
- Stable schedule & supportive leadership
- Positive team environment
More information about Berman Skin Institute can be found at http://www.skinmds.com