About the Role
Own and grow a portfolio of B2B customers for an AI-powered business communications platform. Working across customer success, product, and marketing, you will help customers adopt the product, realize measurable value, and expand their use over time.
What You'll Do
Act as the primary contact for assigned customers throughout the customer lifecycle.
Identify opportunities to expand customer use cases and improve the value they receive from AI-powered phone automation.
Lead account reviews, discovery conversations, upsells, and renewal discussions.
Analyze product usage and demonstrate measurable customer impact.
Own expansion revenue across upgrades, add-ons, and renewals against monthly and quarterly targets.
Support onboarding and ongoing adoption to strengthen retention.
Share structured customer and market feedback with product and go-to-market teams.
Maintain accurate CRM records, forecasts, and pipeline, and coordinate account plans across teams.
Help develop the account management and expansion approach as the business grows.
What We're Looking For
At least one year of experience in B2B SaaS sales, account management, or customer success.
Experience driving upsells, renewals, or expansion revenue within existing accounts.
Strong product and technical understanding, with an interest in AI and machine learning.
Native-level German proficiency for customer calls, reviews, and demonstrations.
A structured, customer-focused approach and a strong sense of ownership.
Startup or scale-up experience is a plus.
Compensation & Benefits
OTE is €65,000 to €95,000, consisting of fixed salary plus uncapped commission, depending on experience. Visa sponsorship is not available.
Location
On-site in Vienna, Austria, with hybrid work possible.