What you’ll do
A data center only matters if it stays up. As Head of Data Center Operations, you own what happens after commissioning ends and the facility goes live — the day-to-day reliability, staffing, maintenance, and performance of Giga's data centers in operation. You'll build and run the operating standard across our portfolio: how facilities are staffed, how uptime is protected, how maintenance is scheduled, and how issues get resolved before they become incidents. You'll manage facility operations teams and vendor relationships across multiple sites, report on operational health to executive leadership, and be the person accountable when the question is "is it running the way it's supposed to." If you want to own the operating backbone of a fast-growing AI infrastructure company, this is your seat.
Where you’ll work
This role is remote, with roughly 20-25% travel to data center facilities to stay close to day-to-day operations in the field. While Giga is an in-office culture by default, this role is a deliberate exception given its portfolio-spanning nature — you'll need to be where the facilities are, not tied to a single hub.
Responsibilities
Own day-to-day operational performance across Giga's live data center facilities, including uptime, maintenance execution, and incident response
Build and enforce the operating standard applied across all facilities — staffing models, maintenance schedules, escalation procedures, and performance benchmarks
Manage facility operations teams and site leads across multiple locations, ensuring consistent execution regardless of site
Own vendor and service provider relationships tied to ongoing operations (maintenance contractors, equipment service providers, facility services), including contract performance and SLAs
Lead root cause analysis and resolution for operational incidents, ensuring issues are closed out and standards updated to prevent recurrence
Own the operations budget across the portfolio, making resourcing and staffing trade-off calls as facilities come online
Report on operational health, risk, and performance to executive leadership across the full portfolio
Partner with the commissioning and construction teams to ensure a clean handoff from newly commissioned facilities into steady-state operations
Drive continuous improvement in operating procedures as the facility portfolio scales
Requirements
10+ years of experience in facility or data center operations, with 5+ years managing operations teams across multiple sites
Demonstrated experience owning uptime, maintenance, and staffing for mission-critical or large-scale industrial facilities
Track record building or scaling an operations function, standard, or team across a growing portfolio
Strong working knowledge of MEP and electrical systems relevant to facility operations (generators, UPS, switchgear, cooling infrastructure, BMS/controls)
Experience managing operations budgets and vendor/service contracts across multiple simultaneous sites
Strong track record presenting to and advising executive-level stakeholders on operational risk and performance
Bonus points
Direct experience running operations at a hyperscale or colocation data center company
Experience partnering with commissioning teams on facility turnover and handoff
Familiarity with CMMS or facility operations management platforms
Experience scaling an operations function inside a high-growth or startup environment