Position Summary
As a Sales Associate, you are responsible for providing personalized customer service, maintaining brand standards, and driving sales by offering product knowledge, building customer relationships, and upholding store aesthetics. Your duties include greeting and assisting discerning customers, achieving sales targets, managing inventory, ensuring visual merchandising, and handling transactions. Also, you’ll stay current on product information and brand trends, contribute to a sportive team environment, and support operational integrity.
Essential Functions
- Greet customers, understand their needs, and offer tailored advice to enhance their shopping experience.
- Maintain in-depth knowledge of products, their features, and brand information to effectively answer questions and guide selections.
- Consistently meet and exceed personal sales goals by employing effective selling techniques and building strong customer relationships.
- Build and nurture productive, trust-based relationships with customers through follow-ups and excellent service.
- Process transactions efficiently and accurately, using the company’s point of sale system.
- Uphold brand standards by arranging displays, maintaining a neat and organized case line, and ensuring products are presented attractively.
- Assist with receiving new merchandise, replenishing stock on the sales floor, conducting stock counts, and reporting discrepancies.
- Contribute to a clean, organized, and inviting store environment by performing daily maintenance tasks and adhering to brand guidelines.
- Work effectively with fellow team members to achieve store goals and contribute to a positive and supportive work environment.
- Support security efforts by monitoring the sales floor for suspicious activity and adhering to loss prevention and company policies.
- Remain up-to-date on new products, trends, and brand developments to provide the most current and informed services
Key Performance Indicators
- Average Transaction Value
- Clienteling & CRM Engagement
- Repeat Client Retention
- New Client Acquisition
- POS & Inventory Accuracy
Qualifications
- A minimum of 2 years of prior sales experience in a luxury, customer-centric environment.
- Proven ability to meet and exceed individual sales targets. • Expertise in consultative selling, upselling, and cross-selling in a sophisticated manner.
- Expertise in cultivating relationships with discerning customers via clienteling and CRM.
- Ability to tell the product’s story to connect with customers and build trust.
- Proficiency with POS systems and basic inventory procedures.
- Exceptional communication skills.
- Impeccable personal presentation. • Attention to detail. • Emotional intelligence and discretion. • Adaptability and composure.
Success Profile
Success in this role is measured by the ability to consistently achieve and exceed individual and store sales goals; deliver an elevated, personalized luxury customer experience that builds trust, loyalty, and repeat business; develop and maintain strong client relationships through effective clienteling, follow-up, and CRM; demonstrate deep product and brand knowledge to confidently guide customers and communicate the story, craftsmanship, and value of LAGOS jewelry; represent the brand with professionalism, polished presentation, and discretion; maintain accurate and efficient POS, inventory, merchandising, and operational standards; contribute to a clean, organized, and inviting store environment; collaborate effectively with the team to achieve shared goals; and consistently uphold LAGOS brand standards while adapting to the needs of discerning customers and a fast-paced retail environment.
Equal Employment Opportunities
LAGOS is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin, or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.
Other Duties
Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Compensation & Benefits
At LAGOS, our Full-Time Sales Associates earn a 3% commission on personal net sales, paid monthly, in addition to their base hourly pay. They are also eligible for a comprehensive benefits package, including paid time off, medical, dental, and vision insurance, a 401(k) plan, life and disability insurance, and other employee benefits and perks.
About Us
Since 1977, LAGOS has been a pioneer in fine jewelry, combining precious materials and expert craftsmanship to offer modern, iconic styles for men and women. The brand’s signature Caviar collections offer bold, unique styles that encourage personal expression.