Role Summary
This position is responsible for working closely with Subject Matter Experts (SMEs) and the Training team to apply and develop learning strategies to build innovative, engaging, and interactive content for our Client Programs. Course deliverables include eLearning, virtual class content, and instructor-led courses produced using sound instructional design principles and standard methodologies. Hand-in-hand with controlling SSG’s Learning Management System (LMS) mainly for all APAC members.
Key Responsibilities:
- Conduct periodic needs analysis with business partners to identify course development needs within the organization.
- Collaborate/consult with Subject Matter Experts to identify key knowledge, skills, and abilities associated with learning objectives.
- Contribute to the innovation of learning products by contributing ideas for new training materials and improvement of existing training materials.
- Build prototypes, storyboards, scripts, course content, simulations, scenarios, assessments, etc. for learning solutions.
- Build learning materials using eLearning authoring tools.
- Use interactive, online learning models, AICC and SCORM standards, and adult learning principles to design and deliver effective training.
- Establish best practices surrounding e-learning development, including creating design templates and seeing opportunities to streamline the production process.
- LMS admin duties (enrollment, reporting, course creation, etc)
Qualifications/Working knowledge of:
- Learning and Development (BPO Call Center is a plus)
- Experience developing course curriculum including course maps (syllabus), content, quizzes and interactive exercises.
- Experience controlling Learning Management Systems.
- Proficiency on any design tool, such as Adobe Illustrator, Canva or other.
- Ability to learn the business' products and processes quickly.
- Fluency in English is required.
- Excellent communication skills including written, verbal listening and presentation.
- Excellent interpersonal skills including a professional and diplomatic demeanor.
- Excellent consulting, problem solving and analytical skills with a detail orientation.
- Ability to organize and prioritize tasks, while meeting deadlines in a fast-paced environment.
- Proficiency using standard Microsoft Office software such as Word, PowerPoint Excel, Outlook, SharePoint.