About the Position
Transform data into actionable insights! We're looking for a Business Intelligence Analyst / Developer to build and maintain end-to-end BI solutions using the Microsoft data stack. You'll work closely with Operations, QA, and Workforce Management to create dashboards, automate reporting, and improve business performance through data.
Key Responsibilities
- Design and maintain BI solutions using Microsoft Fabric, Power BI, SQL Server, Python, and SSIS.
- Build automated ETL/ELT pipelines and integrate data from multiple sources.
- Develop interactive Power BI dashboards and optimize data models using DAX and Power Query.
- Automate reporting and data processes using Python and Microsoft tools.
- Collaborate with stakeholders to define KPIs, troubleshoot data issues, and support business decisions.
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Ensure data quality, governance, security, and reporting standards.
Qualifications
- 2+ years of hands-on Business Intelligence or Data Analytics experience.
- Strong experience with Power BI, Microsoft Fabric, SQL Server (T-SQL), Python, SSIS, and SSRS/Power BI Report Builder.
- Solid understanding of ETL/ELT processes, data modeling, and BI architecture.
- Strong analytical, problem-solving, and communication skills.
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Bachelor's degree in Computer Science, Information Systems, Analytics, or a related field (or equivalent experience).
Nice to Have:
- Experience in a BPO, contact center, or workforce management environment.
- Knowledge of Git, CI/CD, deployment pipelines, or AI-assisted development tools (e.g., Copilot, Claude).
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Experience with advanced Power BI visualizations, forecasting, or large datasets.
Company Description:
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.