We are seeking an organized, proactive, and client-focused Client Services Manager to act as the primary liaison between our company and our valued clients. The ideal candidate will ensure a seamless client experience by managing communications, coordinating service delivery, and addressing client needs in a timely and professional manner. This role requires excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Client Communication & Relationship Management:
- Serve as the main point of contact for client inquiries, concerns, and feedback via phone and email.
- Build and maintain strong, positive, and long-term relationships with clients.
- Anticipate client needs and proactively address potential issues before they escalate.
- Coordination & Administration:
- Coordinate and schedule meetings, appointments, and conference calls between clients and internal teams.
- Manage and update client records, databases, and all relevant account information using CRM software.
- Prepare and distribute reports, presentations, and other necessary documentation for client review.
- Facilitate the onboarding process for new clients and assist with contract renewals.
- Service Delivery Support:
- Collaborate closely with internal departments (e.g., Sales, Operations, Technical Support) to ensure client requests and service deliverables are fulfilled accurately and on time.
- Track service progress and provide timely updates to clients regarding the status of their requests.
- Resolve routine client issues efficiently; escalate complex problems to the appropriate team members or management when necessary.
- Assist in implementing processes and procedures designed to enhance overall client satisfaction.
Qualifications and Skills
- Education & Experience:
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Proven experience (1-3 years) in a client-facing role, customer service, or account coordination.
- Core Competencies:
- Exceptional verbal and written communication skills in English.
- Strong organizational abilities with meticulous attention to detail.
- Proven ability to multitask, prioritize, and manage time effectively under deadlines.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable.
- Excellent problem-solving skills and a commitment to a customer-centric mindset.
- Professional demeanor and the ability to handle sensitive information with discretion.
WARNINGS
- NO TEMPORARY workers.
- We terminate immediately due to these violations.
- NO working for another company at the same time.
- NO hiring subs to do what we hired you to do.
- Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST
Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.
Core Values we expect team members to remember:
- Trust.
- Go Getter.
- Transparency.