Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing the highest-quality essential oil-based scenting solutions to businesses and individuals all around the world. As the only full-service scent company, Aroma360 guides clients from concept and development to strategic implementation while priding themselves on exceptional customer service every step of the way. Aroma360 is continuously raising the bar for healthy scenting solutions in the industry!
The Fronter serves as the first point of contact in the sales journey and plays a critical role in generating revenue opportunities for the sales team. This position is responsible for engaging prospective customers through outbound and inbound communication, qualifying interest, educating clients on Aroma360's products and services, and scheduling appointments for Scent Consultants.
The ideal candidate is energetic, sales-driven, and comfortable working in a fast-paced, high-volume environment. Success in this role requires strong communication skills, confidence on the phone, attention to detail, and a passion for creating exceptional customer experiences.
This position is ideal for someone looking to build a career in sales while gaining exposure to a luxury brand environment.
Key Responsibilities
- Conduct high-volume outbound calls to prospective customers and business leads.
- Engage with inbound inquiries generated through marketing campaigns, website submissions, and other lead sources.
- Qualify prospects by identifying needs, budget, timeline, and interest level.
- Educate potential customers on Aroma360's products, scenting solutions, and services.
- Schedule qualified appointments and consultations for the Scent Consultant team.
- Maintain accurate customer records and activity notes within Salesforce CRM.
- Follow up with leads through calls, emails, and text communications to maximize appointment conversions.
- Collaborate closely with Sales, Marketing, and Customer Experience teams to ensure a seamless customer journey.
- Meet and exceed daily, weekly, and monthly activity and appointment-setting goals.
- Represent the Aroma360 brand with professionalism, enthusiasm, and exceptional customer service.
- Assist with special projects and additional responsibilities as assigned by leadership.
Qualifications
- High school diploma or GED required.
- Minimum 2-3 years of experience in appointment setting, lead generation, inside sales, customer service, or a similar customer-facing role.
- Proven success working in a high-volume outbound calling environment.
- Strong appointment-setting, prospecting, and lead qualification skills.
- Experience working with CRM platforms; Salesforce experience preferred.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Proficiency in Microsoft Outlook, Word, and Excel.
- Ability to work with urgency and maintain a positive attitude in a performance-driven environment.
- Professional phone presence with strong listening and relationship-building skills.
- Luxury retail, hospitality, or premium consumer brand experience is highly preferred.
- Self-motivated, coachable, and eager to grow within a sales organization.
Performance Metrics
Success in this role may be measured by:
- Outbound call volume
- Qualified leads generated
- Appointments scheduled and completed
- Appointment-to-sale conversion rates
- CRM accuracy and activity tracking
- Overall contribution to team revenue goals
Compensation & Benefits
- $18-$22 per hour
- Monthly performance bonuses and commission opportunities
- Comprehensive medical, dental, and vision insurance
- Life insurance coverage
- Paid time off
- 401(k) retirement plan
- Employee discounts on Aroma360 products
- Paid training and professional development opportunities
- Career growth opportunities within Sales and Leadership
- Fun, collaborative, and fast-paced company culture with team events and recognition programs
Our organization is an equal opportunity employer and does not discriminate against any candidate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected characteristics. We are committed to promoting diversity, equity, and inclusion in our workplace and welcome candidates from all backgrounds to apply for any open positions.