We are looking for an experienced and dynamic Unit Head – Operations to lead the day-to-day operations of a multi-specialty healthcare facility.
Key Responsibilities
- Oversee end-to-end hospital operations including OPD, IPD, admissions, billing, discharge, and patient services.
- Ensure exceptional patient experience by addressing concerns, improving feedback scores, and maintaining service excellence.
- Drive operational efficiency, quality standards, accreditation compliance, and patient safety initiatives.
- Lead cross-functional teams, manage departmental performance, and ensure seamless coordination between clinical and non-clinical departments.
- Monitor facility management, housekeeping, maintenance, and overall hospital administration.
- Analyze operational metrics, implement process improvements, and drive cost optimization initiatives.
- Support business growth through new partnerships, insurance collections, digital marketing coordination, and revenue enhancement initiatives.
- Collaborate with leadership on strategic planning, staffing, performance management, and continuous improvement programs.
Requirements
- MBA / MHA in Hospital Operations, Healthcare Administration, or a related field.
- 10+ years of hospital operations experience, including leadership and team management responsibilities.
- Strong understanding of hospital workflows, patient care processes, quality standards, and healthcare compliance.
- Excellent stakeholder management, problem-solving, communication, and people leadership skills.
- Proficiency in hospital management systems and MS Office.
What We're Looking For
- A proactive leader with a patient-first mindset.
- Strong operational and administrative expertise.
- Ability to drive performance, quality, and business growth in a fast-paced healthcare environment.
Experience: 10+ Years
Qualification: MBA / MHA
If you are passionate about healthcare operations and leading high-performing teams, we'd love to connect with you.