- Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings.
- Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up
- Manage and operate POS systems, including all card and cash transactions
- Assist in taking guest orders, recommending menu specialties, and upselling promotions
- Check and ensure bills’ accuracy before printing it for guests.
- Balance cash floats at the start and end of each shift, maintaining financial integrity.
- Set up tables and service areas according to SOP
- Assist in clearing tables and dishes from the dining area and side stations
- Support the team and attend to guest inquiries/feedback politely and professionally
- Assist in beverage preparation and support daily kitchen operations.
- Follow and ensure appropriate personal hygiene and sanitation procedures are met
- Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition before being handed to guests
- Handle delivery platform apps and process orders promptly and effectively
- Any other duties as assigned by Management
Requirements
- At least 2 years of work experience as a Captain or Supervisor in Asian culinary.
- Excellent communication skills; verbally and in writing.
- Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy.
- A team player to work collaboratively in a team environment.
- Positive “can-do” attitude, motivated, passionate.
- Ability to work in a fast-paced environment.
- Proficiency in POS systems and online booking systems (I.e., Chope).
- Willingness to work shift hours, weekends, and public holidays.
Benefits
- Annual Leave, Family Care Leave, Paid Medical Leave
- Annual Wage Supplement
- Performance Bonus & Annual Salary Increment
- Group Medical, Hospitalisation & Dental Insurance
- Long Service Award
- Professional Growth & Development
- Education Assistance
- External Training Sponsorship
- Staff Discounts
- Staff Referral Scheme
- Staff Meals Provided