- Understand each guest’s needs and preferences to provide personalized service.
- Coordinate reservation requests with the team.
- Contribute to the smooth and efficient running of the guest experience journey.
- Establishes and maintains positive customer contact at the restaurant/club.
- Recognizing VIP and regular guests.
- Communicates guest’s comments to the Guest Relations Managers.
- Actively seek feedback from guests to identify areas of improvement.
- Communicates with management, Guest Relations Team, and Service Team on customer needs, comments, or incidents.
- Responsible for the general upkeep of the restaurant/clubs and facilities – identifying them to ensure all VIPs and guests are being always provided the best experience.
- Identify VIP bookings to ensure that these are flagged with the operations team so that special requests and arrangements can be made by the relevant person.
- Performs all other ad hoc duties as and when required.
Requirements
- Must be fluent and literate for communication with stakeholders.
- Strong communication and interpersonal skills and the ability to build and maintain relationships.
- Customer focused and intuitive to customer’s needs.
- Ability to maintain a calm composure with difficult customer interactions and customer disputes.
- Ability to work well with others and independently.
- Must be self-motivated, adaptive, open-minded and willingness to be flexible.
- Empathetic and professional.
- Ability to perform all functions within the restaurant and club, when required.
- Able to work on rotating shifts, public holidays, and weekends.