- Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings.
- Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up.
- Answer calls, note down booking reservations, and update accordingly.
- Manage and operate POS systems, including all card and cash transactions.
- Assist in order-taking, recommend menu specialties, and upsell current and upcoming promotions.
- Check and ensure bills’ accuracy before printing it for guests.
- Balance cash floats at the start and end of each shift, maintaining financial integrity.
- Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition beforehand to guests
- Handle delivery platform apps and process orders promptly and effectively
- Set up tables and service areas according to SOP
- Assist to clear tables and dishes from the dining area and side stations.
- Attend to guest inquiries/feedback politely and professionally and arrange for supervisors to attend to guests where necessary.
- Assist in beverage preparation and support daily kitchen operations.
- Follow and ensure appropriate personal hygiene and sanitation procedures are met
- Any other duties as assigned by Management.
Requirements
- High school diploma or equivalent
- Previous experience in customer service, call centre, or restaurant settings is preferred.
- Excellent communication skills; verbally and in writing.
- Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy.
- A team player to work collaboratively in a team environment
- Proficiency in POS systems and online booking systems
Benefits
- Annual Leave, Family Care Leave & Paid Medical Leave
- Annual Wage Supplement
- Performance Bonus & Annual Salary Increment
- Group Medical, Hospitalisation & Dental Insurance
- Long Service Award
- Professional Growth & Development
- Education Assistance
- External Training Sponsorship
- Staff Discounts
- Staff Referral Scheme
- Staff Meals Provided