Responsibilities
• Ensure employee discipline, training and enforce house rules, including staff grooming and
appearance
• Check reservation book and the entertainment schedule. To check on customer requests, special
or VIP arrangements to be accommodated
• Inspect all service stations and table set-ups. To check and control the lighting systems and
consistently monitor the audio systems in accordance to the volume of guests
• Consistently monitor the cleanliness of all areas and to apply and ensure application of
procedures and regulations concerning hygiene and safety
• To monitor and control service station assignments
• Assist in scheduling, record keeping, and initiating of reports, requisition and maintenance
orders
• Assist in managing operational inventory
• Make sure that all rules concerning ordering and billing are respected. To coordinate and control
the activity of cashiering
• Maintain good customer relationships, anticipating guests’ needs and providing flawless,
professional and upscale guest service experiences
• Pay attention to guest comments and suggestions, and immediately take all required corrective
measures to deal with customer’s complaints and comments
• Maintain the highest integrity and personal presentation at all times
• Any other duties as assigned by the Management
Benefits
- Annual Leave, Family Care Leave & Paid Medical Leave
- Annual Wage Supplement
- Performance Bonus & Annual Salary Increment
- Group Medical, Hospitalisation & Dental Insurance
- Long Service Award
- Professional Growth & Development
- Education Assistance
- External Training Sponsorship
- Staff Discounts
- Staff Referral Scheme
- Staff Meals Provided