Accounts Receivable Specialist – HOA / Community Association
Reston, VA, hybrid
$20-26/hour
The Role
You'll own the owner-ledger side of association accounting, including posting payments, billing assessments, managing delinquencies, and answering balance questions from homeowners, managers, and attorneys. Accuracy here directly affects each community's cash flow and owners' trust in their association.
What You'll Do
- Post lockbox, credit card, ACH/direct debit, and scanned check payments to owner accounts in Jenark
- Post recurring assessments monthly or quarterly, update annual assessment amounts, and generate community invoices and coupon books
- Charge late fees, send late and collection letters, refer delinquent accounts to collections, and post legal fees
- Complete resale and estoppel requests in Homewise, provide balance information, and process settlements and new owner records
- Process refunds, returned and rejected payments, prepaids, write-offs, and foreclosed properties
- Set up new communities in the AR module with beginning balances and maintain direct debit enrollments
- Complete the monthly Schedule A and maintain accurate AR records
- Respond to homeowner, community manager, and attorney inquiries by phone, email, and walk-in
What We're Looking For
- 2+ years of accounts receivable experience
- Experience posting high-volume payments, including lockbox and ACH/direct debit
- Experience with late fees, delinquency tracking, and collections processes
- Intermediate to advanced Excel skills
- Strong attention to detail and comfort following standard procedures
- Customer service experience handling account and balance inquiries
Nice to Have
- HOA, condo, or community association accounting experience
- Jenark, Homewise, CINC, Vantaca, Caliber, or TOPS experience
- Resale certificate or estoppel processing
- Associate degree in accounting or a related field