You’ll be working with the Assets and Service team from multiple locations. This is an on-field position at locations outside of Delhi NCR
This team has an infectious passion to build operations from the ground up and ensure customers have a seamless experience. They help deliver the promised experience to our Customers for respective businesses and bring alive the proposition of Exponent Enabled Rapid Charging so that our customers benefit from 15-minute rapid charging at all times.
Our philosophy: Break. Believe. Build
Break stuff. Break assumptions. Break the thumb rule.
Believe in the team. Believe in the process. Believe through failures.
Build fast. Build passionately. Build to simplify.
What you will do:
You will ensure the smooth running of ground operations for Exponent Assets & After Sales Support and help the customers have a seamless, hassle-free experience,, to relationship management, you will play a critical role in the team.
Asset management & After Sales Support
- Asset inventory records management in Systems & on Ground.
- Asset Deployment & Recovery in coordination with the Business team.
- After Sales support -Business Deliverables & KPIs management (Uptime / Costs / Quality)
- Asset compliance management - Insurance / FC renewals / Challans etc
- OEM interaction management on Product technical issues / Parts / Warranty etc
- Team management with SE, Technicians, Service teams.
- Monitor service campaigns, product recalls, and retro-fitment activities as necessary.
- Business Relationship management - with business partners across the value chain - Business clients to OEMs & External Stake holders like Insurance / Finance Cos & others.
Resolving Basic Service Issues
- Ensuring Seamless service experience with Clients with agility.
- Collaborating with relevant teams to ensure customer satisfaction and issue resolution.
Requirements
The ideal candidate requires:
- Diploma / B.E. / B.Tech in Automobile, Mechanical, or Electrical Engineering
- Past experience in After Sales Operations and customer support (EV experience preferred) 7-10 years
- Structured problem-solving, detail-oriented, and customer-first attitude
- Market knowledge (EVs, Charging station deployment, Logistics)
- Data analytics skills / should be comfortable working with MS Excel. Should have the intuition to use data effectively.
- Cross functional experience in Service / Technical roles in previous experience is a bonus
What matters:
- The penchant to solving problems and working towards a solution
- Empathy towards customers
- A positive attitude
- Resilient attitude to bounce back after failing
About Us
Exponent simplifies energy for EVs.
Co-founded by Arun Vinayak (Ather Energy's Founding Partner & Former Chief Product Officer) and Sanjay Byalal (Former hardware strategic sourcing and cell strategy lead, Ather and Former Supply Chain Lead, HUL), Exponent focuses on solving two sides of the energy problem by building the e^pump (charging station) and e^pack (battery pack) which together unlock 15-min rapid charging
The 150+ strong team of passionate builders have a ton of EV experience and are currently looking for more builders to join one of the best EV teams in India to build & scale Exponent.