Role: Control Tower Executive
Department: Operations Location: Bengaluru, India Experience: 3-5 Years
Your Team:
You’ll be working with the Network Operations Team.
Our philosophy:
Break. Believe. Build.
Break stuff, break assumptions, break the thumb rule.
Believe in the team, the process, and through failures.
Build fast, build passionately, build to simplify.
Own it like you mean it.
What you’ll do:
Role Overview
Own the day-to-day performance management and control tower operations for the E-Pump network, ensuring timely identification of issues, detailed root-cause analysis, and closure through strong stakeholder management and performance cadence.
Key Responsibilities
- Performance Monitoring: Track key operational and network performance metrics and identify gaps proactively.
- RCA & Corrective Actions: Conduct detailed Root Cause Analysis (RCA) for performance deviations and drive corrective actions to closure.
- Performance Cadence: Establish and drive regular performance reviews, dashboards, and action-oriented operating cadences.
- Stakeholder Management: Coordinate with Business, Operations, Expansion, Asset, Power, and other teams to resolve issues and improve performance.
- Issue Escalation & Closure: Identify critical issues, escalate appropriately, and ensure timely resolution with clear ownership.
- Reporting & Insights: Build performance dashboards and provide actionable insights to leadership.
Key Success Metrics
Performance improvement | RCA quality & closure | Issue resolution TAT | Action closure rate | Cadence adherence | Stakeholder responsiveness
Ideal Candidate
- 3–5 years of experience in operations, business analytics, control tower, project management, or performance management.
- B.Tech/B.E. preferred.
- Strong analytical and problem-solving skills with the ability to perform detailed RCA.
- Excellent stakeholder management and communication skills.
- Strong ownership, execution orientation, and ability to drive performance through a structured operating cadence.
About Us:
Exponent is building the energy stack powering commercial EVs in India. Our proprietary battery and charging technology enables safe, reliable 15-minute rapid charging while delivering a 3,000-cycle battery life warranty using standard lithium-ion cells. Today, our platform powers high-utilisation commercial vehicles - from three-wheelers to intercity buses, making electric mobility rapid, more reliable and more affordable than petroleum.
Founded by Arun Vinayak (Founding Partner & Former Chief Product Officer, Ather Energy), Exponent is a 250+ member team of passionate builders solving some of the toughest engineering challenges in energy.
If solving hard engineering problems across mechanics, thermal systems, power electronics, manufacturing, and the charging network, while staying obsessed with customer experience excites you, we'd love to build with you.