Status: Casual, Permanent
Vacancies: One
Schedule: Variable
Location: Calgary Zone
Hourly wage range: $20.00 - $23.00/hr
The Calgary West Central Primary Care Network (CWC PCN) is a non-profit organization committed to a healthier future. As a Primary Care Network, we work alongside hundreds of family doctors and nurse practitioners to support their patients with our programs and services at no cost to doctor, nurse practitioner, or patient.
As the Medical Office Assistant (MOA), you’ll provide administrative support to our clinical team at our Primary Care Centre (PCC). Appointments at the PCC are by referral only for people in need of an appointment within 24 hours and whose doctor is a member of the CWC PCN. Located at 5960 Centre St SE, Calgary, this clinic is an alternative to the walk-in system or a visit to the ER and is open every day of the year.
The available hours for this casual position include weekdays, weekends, and evenings. The available shifts will vary per week based on clinic need.
Minimum shift requirement: The casual MOA must work at least one shift every month when shifts are reasonably available.
Responsibilities
- Answer and direct calls from a multi-line switchboard and relay messages to appropriate individuals.
- Receive, greet, and direct patients, vendors, and visitors.
- Book new and follow-up appointments and provide confirmation calls to patients.
- Fax outgoing visit notes, consult letters, and appointment notifications to referring physicians.
- Remain reasonably informed about workplace and shift availability by checking CWC PCN email, Microsoft Teams chats, and the PCC’s scheduling software at least once every two weeks.
- Receive, sort, and direct incoming packages, mail, and faxes.
- Support and monitor physician billing.
- Collect payment for uninsured services via point-of-sale terminal.
- Escort patients to consulting rooms and collect and enter patient vitals in the Electronic Medical Record (EMR).
- Monitor the patient waiting area and assist with ordering taxi services and directing patients to specialist clinics.
- Ensure the clinic is stocked with supplies.
- Process incoming referrals and populate/update/validate patient information in the EMR.
- Scan and link patient documents in the EMR.
- Access medical records via Alberta Netcare.
- Enter statistical data for the collection of key performance measures for organizational and provincial reporting.
- Support attachment efforts for unattached patients via the online web registry.
Requirements
Education: A Medical Office Assistant or Unit Clerk certificate or diploma is required. Equivalencies of education may be considered.
Experience: Customer service or front desk experience is required. Relevant healthcare experience, preferably in a primary care setting, is an asset. Knowledge of primary healthcare and billing diagnostic and service codes is an asset. Equivalencies of experience may be considered.
Technical: Experience with EMR systems is required. Experience with Telus Health's Collaborative Health Record (CHR) is an asset. Experience with Microsoft Office is an asset.
Background check: A clear criminal Background check is required to start.
Why work for us?
We have been recognized as an Alberta Top 85 Employer for 2026. The CWC PCN is a leader in the provision of primary care through collaboration, innovation, and teamwork, creating healthy patients and satisfied providers.
The CWC PCN is committed to providing a physically, emotionally, and psychologically safe environment for all workers, patients, and visitors. We are also committed to promoting policies internally that ensure team members across the organization feel they belong and can perform to their best capacity in a supportive and respectful work environment.
How to apply
To apply to this position, please submit your application to the posting on the CWC PCN’s website. When you apply, please include the following:
- Resume
- Cover letter
Due to the high volume of applications we receive, only those who apply through the CWC PCN’s website will be moved forward in the recruitment process. This is a necessary step as we require important information from our application form.
Our hiring practices ensure that all qualified candidates are considered and decisions are merit-based. We invite applicants of all racial and ethnic backgrounds, ancestry, religious beliefs, gender/gender identity, sexual orientation, age, family/marital status, and physical and mental disabilities.
The CWC PCN welcomes and encourages applications from persons with disabilities or those needing an accommodation based on any other protected ground. Accommodations are available on request for candidates taking part in the selection process. To request an accommodation, please email [email protected].
We thank all applicants for their interest; however, only shortlisted candidates will be contacted.
Posting will remain open until the role is filled.