About Sidetrade
Sidetrade (Euronext Growth: ALBFR.PA) is an AI-native company dedicated to Order-to-Cash (O2C). Its platform combines O2C applications, autonomous AI agents, and Aimie IQ, an intelligent natural-language interface that helps multinationals accelerate their cash generation, all built on SAFE, the Sidetrade Agentic Framework for Enterprise. Sidetrade operates the world's largest proprietary O2C Data Lake, built on $9 trillion in B2B transactions and millions of buying companies. We use this data to train specialized AI models that monitor, analyze, decide, and act autonomously throughout the O2C cycle. Sidetrade supports companies in 85 countries with 450 employees across Europe, North America, and Asia-Pacific.
We’re proud of our 38 nationalities, and these diverse perspectives drive our innovation, one-team culture, and customer-first mindset. Sidetrade has been positioned as a Gartner® Magic Quadrant™ Leader since 2022. We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.
Curious about Sidetrade? Catch Aimie in motion: Aimie Video
Requirements
What you will do:
As a Functional trainer, you are the person who understands the customer's Order-to-Cash business and turns it into a Sidetrade design that delivers measurable results. You run the functional workshops, shape and validate the configuration, train users and administrators, and make sure go-live turns into adoption and value.
You join one continuous Customer Experience team that owns each account from signature to value realisation and expansion. You work alongside a Project Manager, a Customer Success Manager and Implementation Engineers, and with AI agents that pre-configure the platform, validate data and generate training content. Your role is the judgement those agents cannot provide: the right design for this customer's business, explained in plain language and owned through to results.
- Lead functional workshops for each module in scope, building on the executive and operational discovery, and map current-to-future processes for each user profile: collectors, credit analysts, cash appliers and managers.
- Design the solution and own the Set Up Book: advise on options, risks and ERP impact, drive sign-off, and configure our Collections, Cash Application, Credit Risk and Disputes modules within product standards, increasingly live with the customer through AI-assisted configuration.
- Contribute to the customer's Success Plan, so every design choice traces back to the O2C objectives and KPIs agreed with the executive sponsor, such as DSO and overdue reduction.
- Build and deliver training for administrators and end users from the customer's actual configuration, with a certification path that makes go-live a non-event.
- After go-live, adapt settings as usage matures and work with the Customer Success Manager on adoption, business reviews and health checks, spotting where more value can be unlocked.
- Help shape our AI-led implementation method: test the agents, feed back what works, document design lessons in our knowledge base, and coach newer colleagues so the next project starts stronger.
What you will bring:
- 3 to 5 years as a functional consultant, trainer or implementation consultant in B2B SaaS, with projects that went live and stayed live.
- Knowledge of Order-to-Cash, credit, collections, cash application or accounts receivable, or the proven ability to learn it fast.
- Confidence leading workshops with finance teams up to Director level, turning business requirements into configuration and explaining trade-offs in plain language.
- Strong training skills (e-learning experience is a plus) and comfort with data: ERP extracts, mappings, reconciliation.
- Hands-on use of AI tools in your daily work, and the judgement to review, challenge and correct AI-generated output before it reaches a customer.
- The ability to run several projects in parallel with attention to detail, and the candour to raise issues early.
- Fluent English; a second European language (French, Spanish, Italian, German) is a strong advantage. Degree in a relevant field (finance, business, information systems) or equivalent experience; a CICM, AAT, ACCA or CIMA qualification is a plus.
Benefits
- Hybrid work model – a flexible mix of in-office and remote days
- Great culture – active Social Club organizing regular team events and activities
- Health & wellness – medical coverage, life insurance, and other wellness programs
- Time off – competitive paid holidays plus public holidays
- Career growth & compensation – competitive salary, equal opportunities, Edenred card, learning & mentorship programs, and advancement support
Because when you thrive, we all succeed!
We’re committed to providing a welcoming and inclusive experience for every candidate. If you need any accommodation during the hiring process, just let us know.
Agencies
We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won’t be subject to fees.